Sales Account Manager
- Manage a portfolio of accounts to achieve long-term success.
- Develop positive relationships with clients.
- Act as the point of contact and handle customers' individual needs.
- Suggest actions to improve sales performance and identify opportunities for growth
- Generate new business using existing and potential customer networks
- Attend marketing events as required, distribute marketing material as needed
- Set up and take down Marketing displays as needed
- Provide quantitative data to support results of Marketing events to management
- Develop and maintain current knowledge of BELFOR services, industry trends, and competitive information.
- Actively participate in key local industry groups and associations.
- Identify and resolve client concerns in order to grow overall sales.*
- Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization.
- Present and sell BELFOR services to current and potential clients as directed by Sales and Marketing Account Manager
- Follow up on new leads and referrals resulting from field activity.
- Identify and network with new sales prospects
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise Sales and Marketing Representatives to ensure sales increase
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization.
- Comprehensive understanding of customer service, principles and practices
- Work under time constraints to meet specific timelines
- Attend BELFOR sponsored operations and safety training courses as required
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