IT Triage Specialist

🌟🌟 IT Triage Specialist
📍 Full-Time - Bloomington, MN; Sterling, Garden City, or Wichita KS; Holland, MI
💵 Compensation: $40,000–$50,000 base salary

At Imagine IT , we’re more than a hybrid, multi-state team—we’re a connected community that leads with people and purpose. We take pride in our culture, values, and how we show up for each other. From peer recognition programs and team celebrations to company-provided meals and birthday bucks, we believe work should be both meaningful and enjoyable.

We’re looking for a detail-oriented and empathetic IT Triage Specialist to be the first line of support for our users experiencing technical issues. This entry-level role is critical to keeping our IT operations running smoothly. You’ll be prioritizing support requests, gathering key details, and ensuring each issue gets routed to the right team—all while delivering a world-class support experience.

🧠 What You'll Do

• Respond to incoming IT support requests via phone, email, and ticketing system

• Quickly assess issue urgency and impact to prioritize accordingly

• Gather clear, detailed information to help technical teams resolve issues efficiently

• Create, update, and manage support tickets, ensuring documentation is thorough and accurate

• Keep users informed on ticket progress and resolution timelines

• Reset passwords and manage account creation/termination

• Identify trends in support requests to recommend process improvements

• Maintain and update internal documentation and knowledge base articles

• Provide empathetic and effective customer service during each interaction

🎯 What You Bring

• 0–2 years of experience in IT support or customer service

• High school diploma or equivalent (Associate’s degree or IT certification a plus!)

• Strong communication skills—both written and verbal

• Ability to multitask, stay organized, and remain calm under pressure

• Curiosity, a problem-solving mindset, and a passion for helping people

• Familiarity with basic IT systems, software, and hardware concepts

💰 Compensation & Benefits
Base Salary Range: $40,000–$50,000
This reflects our good faith estimate of the base salary range for this position, based on market data and internal equity. Final compensation will be determined by experience and qualifications.

Total Rewards Include:

• Medical, dental, and vision coverage

• HSA eligibility

• Company-paid life, accident, and identity theft protection

• 401k with company match

• 16 days Paid Time Off (PTO)

• Monthly internet + cell phone allowance

• Peer recognition & “Birthday Bucks” program

• Flexible remote scheduling

• Professional development support

• Company-sponsored team events

🚀 Why Imagine IT?
You'll be part of a passionate and collaborative team that values integrity, innovation, and growth. As an IT Triage Specialist, you’re not just answering tickets—you’re building relationships, improving systems, and helping people do their best work through reliable technology.

We invest in your growth, celebrate your wins, and support your development every step of the way.

Ready to kickstart your IT career at a company that’s as real and honest as you are?
Apply now and let’s grow—together.