Sales Coordinator, Building Materials

Job Description

Job Description

Sales Coordinator, Building Materials

Harbor Springs, MI

Innovation Meets Legacy: Building Excellence Since 1915

Imagine a company with start-up energy that's been thriving for 110 years. That's Preston Feather. We drive construction innovation while honoring our century-long legacy.

Preston Feather has been supplying the best builders in Northern Michigan since 1915. After over 100 years we’re proud to call ourselves a locally owned family business, with Building Centers and Design Showrooms located in Petoskey, Harbor Springs, Traverse City, Gaylord and Boyne City. We’re focused on process improvement and identifying new ways to provide the best services to our customers. We earn our customers’ confidence, business, loyalty and friendship through Integrity, Compassion, Purpose, Merit and Accountability. It’s who we are, it’s what we do.

As a Sales Coordinator, you will act as a direct extension of our Outside Sales Team, responsible for providing guidance and support at every step from Quoting to Delivery. You will be the common thread, helping to ensure the best experience possible to our customers.

Responsibilities Include:

• Act as point-of-contact and key part of planning process
  1. Ensure details are accurate and timelines are known to all involved
  2. Partner with suppliers to put together package proposals
  3. Identify additional customer needs and opportunities
• Manage the Order Process
  1. Convert quotes to orders
  2. Update pricing & communicates changes to all
  3. Review open orders in relation to policies and delivery expectations
  4. Constantly Communicate with customers and internal teams
     • Price changes
     • Timeline adjustments & current build phase status
     • Inventory & back-order issues
  5. Work with Credit & CX to process New Account Requests
• Sourcing/Purchasing Process
  1. Partner with PF Purchasing team to anticipate inventory requirements
  2. Develop strong vendor relationships to guarantee all information on special orders is current
  3. Coordinate inventory transfers within our five locations
  4. Review open PO’s for accuracy for company cash flow purposes
• Sales and Delivery Process
  1. Manage & communicate delivery expectations between all parties
  2. Process sales transactions accurately
  3. Coordinate returns and process in compliance with returns policies
  4. Communicate status of returns with customer
  5. Process payments on account
  6. Provide answers to billing inquiries, escalating as necessary
  7. Give guidance regarding PF online portal, statement process and job accounts

To be successful in this role, you will need to:

• Remain highly organized while adapting to shifting priorities
• Communicate effectively across internal functions, vendors and customer teams
• Ensure consistency of processes, and be able to articulate those processes to others
• Keep an eye on details in a rapidly changing environment and always have the most up-to-date information
• Deliver the highest standards of customer service
• Develop skills and knowledge in product, industry, sales and leadership

As a Preston Feather team member, you can expect:

• A Monday – Friday day shift work schedule
• A competitive hourly wage
• A continuous improvement culture
• To work closely with the entire Preston Feather team
• A training environment that encourages professional growth and development
• Employee Product Discount Program
• Annual Profit Sharing
• Annual Performance Appraisals
• Health, Dental, and Vision Insurance
• 401(k) with employer match
• Paid Time Off and Holidays
• Annual Preston Feather logo apparel allowances

Required qualifications include:

• Prior experience in either sales support or the construction industry strongly preferred
• Experience with POS or CRM systems & the ability to learn new systems easily
• A high school diploma or equivalent
• Minimum 18 years of age

All offers of employment are contingent upon successful completion of a background check (including MVR) and drug screen.