Service Desk Analyst
- Provide outstanding service to, and build relationships with Huntington colleagues every day
- Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
- Maintain up to date knowledge on Huntington products, services, technology, and procedures
- Compile documentation necessary for effectively fulfilling customer needs
- Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
- Follow up with customers to ensure issue has been resolved
- Drive initiatives that improve the service desk
- Partner with internal support groups in providing the best service to our colleagues
- Other duties as assigned
- Min 1 year of IT support or IT Service Desk experience required. This can be a combination of professional work experience, internships, academic projects/ coursework.
- Associate degree
- Previous banking environment experience preferred
- Ability to demonstrate professional verbal communication skills
- Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
- Ability to professionally handle irate customers
- Ability to use a headset and to sit for long periods of time
- Experience with Microsoft Office applications and the Internet
- A+ and Network+ certifications
- HDI certifications
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