Retail Center Sales Associate

Job Description Job Description UPS Store 7885 World Class Customer Service provider Job description Mandatory Hours: Mon- Fri 8:15AM to 2:15PM Mon- Fri 2:15PM to 7:15PM & Option 1: Saturday: 9:15AM to 3:15PM Option 2: Sunday : 9:15AM to 3:15PM Pay Frequency: Bi-Weekly Responsibilities: Delivers outstanding customer service to walk-in customers and telephone inquiries Continuously practices good listening skills with customers, UPS Store team members, and leadership Takes ownership of the customer's shipping needs and offers viable solutions Takes action to learn all product and service offerings, alternative solutions, and industry trends Operates all equipment, software, and devices in an expert fashion and is willing to teach others Maintains a clean, organized, and safe working environment Stays current with web based training and best practices Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience May open and/or close the store and perform end-of-day accounting, etc. Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents Takes ownership of customers packing, shipping, and/or print problems and offers viable solutions Skills: Good computer skills, including Microsoft Office and Adobe Suites Strong verbal and written communication skills, and math Prompt, reliable, and responsible Able to lift 35 pounds Must have reliable transportation Should become a notary (Expenses will be taken care) Prior UPS store associate experience is not needed Additional Good To have - Prior UPS store associate experience - POS Knowledge: Familiarity with Point of Sale (POS) systems and ability to process transactions accurately Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed. Benefits: Casual and creative work environment Flexible Schedule Discounts on shipping Formal On-the-Job Training Program No Health benefits are provided Job Type: Full - Time / Part - time Pay Range : $14 - $16 per hour Expected hours: Flexible Shift: Morning and Evening Work Location: In person