Retail Center Sales Associate

Job Description

Job Description

UPS Store 7885
World Class Customer Service provider

Job description

Mandatory Hours:
Mon- Fri 8:15AM to 2:15PM
Mon- Fri 2:15PM to 7:15PM
&
Option 1: Saturday: 9:15AM to 3:15PM
Option 2: Sunday : 9:15AM to 3:15PM

Pay Frequency: Bi-Weekly

Responsibilities:
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Stays current with web based training and best practices
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
May open and/or close the store and perform end-of-day accounting, etc.
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Takes ownership of customers packing, shipping, and/or print problems and offers viable solutions

Skills:
Good computer skills, including Microsoft Office and Adobe Suites
Strong verbal and written communication skills, and math
Prompt, reliable, and responsible
Able to lift 35 pounds
Must have reliable transportation
Should become a notary (Expenses will be taken care)
Prior UPS store associate experience is not needed

Additional Good To have
- Prior UPS store associate experience
- POS Knowledge: Familiarity with Point of Sale (POS) systems and ability to process transactions accurately

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Benefits:
Casual and creative work environment
Flexible Schedule
Discounts on shipping
Formal On-the-Job Training Program
No Health benefits are provided

Job Type: Full - Time / Part - time

Pay Range : $14 - $16 per hour

Expected hours: Flexible

Shift:
Morning and Evening

Work Location: In person