Sales Support Specialist

Job Description

Job Description

Job Title: Sales Support Specialist

Location: Howell, MI Full-Time – In Office

Department: Fixture Sales
Effective Date: August 29, 2025
Reports To: Sales Support Manager

About the Role

Are you highly organized, customer-focused, and great at keeping complex processes on track? We’re looking for a Sales Support Specialist to join our growing team! In this role, you’ll act as the vital link between our strategic sales reps, project managers, internal teams, and customers.

This role will process estimates and sales orders, coordinate with departments to meet delivery expectations, and support strategic accounts with proactive communication and care. The ideal candidate is detail-oriented, technically skilled, emotionally mature, and thrives in a fast-paced environment where teamwork, accuracy, and accountability are key.

Responsibilities

???? Support Sales Team

• Coordinate with sales reps to compile accurate data and generate timely estimates and sales orders.
• Serve as a reliable point of contact for customer inquiries and assist in resolving order-related issues.
• Maintain strong communication with clients to support long-term strategic accounts.

???? Order & System Management

• Process purchase orders using QuickBooks , CRM , and a future ERP system .
• Monitor order accuracy and coordinate updates across departments (inventory, finance, sales).
• Pause order fulfillment to prevent inaccurate or incomplete shipments, when required.

???? Cross-Departmental Coordination

• Partner with internal teams to resolve delivery roadblocks, accounts receivable issues, and data discrepancies.
• Ensure alignment between all systems when changes occur.
• Assist with physical inventory counts and maintain inventory data integrity.

???? Frontline Customer Service

• Answer incoming calls with professionalism and warmth, directing inquiries to the appropriate contact.
• Provide troubleshooting assistance for order status, account questions, and customer concerns.

???? Additional Support

• Assist with reports, internal projects, and continuous process improvements.
• Escalate issues appropriately and collaborate with management as needed.

Ideal Candidate

Experience & Skills

• 2–5 years of experience in sales support , order processing , or customer service roles.
• Proficient in Microsoft Office 365 , particularly Excel ; experience with QuickBooks , CRM , and/or ERP systems is a plus.
• Familiarity with Business-to-Business environments, specifically manufacturing, construction, or project-based industries.
• Experience managing inventory, quoting jobs, and supporting cross-functional teams.

Core Competencies

• Organized & Detail-Oriented – Juggle multiple priorities without sacrificing accuracy.
• Problem Solver – Stay calm under pressure and resolve issues proactively.
• Clear Communicator – Whether on the phone or via email, the tone is professional and clear.
• Emotionally Intelligent – Stay composed and empathetic, even when customers are stressed.
• Collaborative Team Player – Support the team’s goals and pitch in wherever needed.

How Someone Will Make an Impact

• Strong organizational, analytical, and time-management skills.
• Previous experience handling customer orders, quoting jobs, or order fulfillment.

• A service-first mindset with a desire to contribute to a winning team.
• Experience with customer relationship building, troubleshooting, and problem resolution.
• Ability to adapt to changing priorities and jump into new tools or workflows with confidence.

Bonus Points (Not Required)

• Experience in inventory control, logistics, or project coordination.
• Familiarity with QuickBooks, ERP software, or other business systems.
• Multilingual abilities—especially helpful for working with diverse clients.

Reasons to Join Our Team

Be part of a team that values precision, communication, and customer care . We provide training, supportive leadership, and room for growth as we evolve with new systems and clients.

If you’re someone who thrives in a structured but fast-paced environment—and you love being the glue that holds projects and people together—we want to hear from you!