Community Manager, Assistant

Job Description

Job Description

Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you.

Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You’ll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.

Position Responsibilities:

• Provides administrative support and other tasks as directed for the assigned Community Manager.
• Partners with AAM's Management Team to ensure compliance with State & Federal Assoc. Laws.
• Develops a working relationship with community board members and various committees.
• Answer and provide customer service to homeowner calls and emails.
• Assists with community inspections according to AAM's management contract.
• Attend evening Board meetings and assist with assigned post-meeting follow-ups.
• Assist in the preparation and attend annual meetings.
• As directed, assists with reviewing monthly financials and submits community accounts payable.
• As directed, assists in obtaining bid proposals. Prepares bid comparisons for manager and board review.
• Maintains accurate and current association records, calendars and website.
• Maintains meeting schedule and open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Works with Administrative Assistant with updates in community disclosure packages.
• Performs other duties as directed.

Knowledge, Skills & Abilities:

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Time Management: the ability to organize and manage multiple priorities.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written).

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• Walking and/or driving throughout community as needed for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from office and assigned communities.