Operations & Engagement Manager

Job Description

Job Description

The Operations & Engagement Manage r plays a key role in ensuring the smooth and efficient operation of Grass River Natural Area, Inc. (GRNA) by managing day-to-day financial processes, administrative functions, and donor relations. This position supports the Executive Director, staff, and Board of Directors by maintaining accurate records, fostering strong organizational systems, and providing excellent internal and external communication. This role directly contributes to GRNA’s mission by ensuring organizational excellence and meaningful engagement with our community of supporters.

The Manager ensures compliance with state and federal reporting requirements, supports staff onboarding and HR functions, manages data and correspondence related to donors and supporters, and contributes to a welcoming and organized administrative office. This role is ideal for a highly organized, detail-oriented individual who enjoys working across multiple areas of a nonprofit organization and contributing to the success of GRNA’s mission.

RESPONSIBILITIES:
ADMINISTRATION (35%)
● Provide administrative support to the Executive Director (meeting coordination, document preparation, etc.)
● Create a welcoming and professional atmosphere by serving as a friendly and knowledgeable point of contact in the GRNA, Inc. Administration offices
● Retrieve, sort, and process mail
● Oversee routine vendor services needed to maintain and update organizational-wide computer software, insurance plans, and benefits packages.
● Serve as liaison with GRNA Board of Directors and committee members
● Keep an inventory of and order office/GR Center supplies
● Manage Gift shop inventory orders and merchandizing

FINANCE/HUMAN RESOURCES (35%):
● Serve as the liaison between GRNA’s outside accountant by providing timely and accurate records needed for monthly and end-of-year financial reports, including recording deposits, expenditures, accounts payable, billing, etc.
● Help onboard and support new employees and maintain employee records
● Maintain reporting requirements for state and federal governments (W9, LARA, etc.)
● Keep accurate and organized records to support GRNA, Inc. annual financial reviews and audits

DONOR RELATIONS (30%)
● Manage all aspects of customer relations management software (Salesforce)
● Maintain processes, input all financial contributions to the organization, and create and send acknowledgment letters
● Oversee tribute stone/memorial bench program
● Run reports, develop mass mailing lists, and support bulk mail processes
● Coordinate and support donor events, including Riverfest, GRNA, Inc. annual fundraiser

STANDARDS OF PERFORMANCE:
● Maintain exceptional customer service and a positive attitude in high-pressure situations
● Written communication is clear, concise, professional, and free from error
● Work is continually checked for accuracy and completeness
● Must have strong organizational and time management skills, attention to details, and the ability to maintain confidence and appropriately handle private constituent and donor information
● A willingness to work under the GRNA, Inc. core values, which include: Inclusivity, Professionalism, Integrity, Sustainability, Welcoming, Accessibility, Appreciation, and Science-based

KNOWLEDGE & EXPERIENCE:
● Proficient with Quickbooks, preferably Quickbooks non-profit edition
● 2+ years implementing office management and bookkeeping procedures
● Proficient in payroll processing as well as tax withholding and remittance
● Knowledge and understanding of accounting principles and practices
● Experience using Salesforce as a customer relations management tool
● Able to develop positive relationships with donors, volunteers, staff , vendors, and others connected to organization
● Experience in the following programs: Google Workspace, InDesign, Microsoft Office suites, Weebly, Square/PayPal/Stripe payment systems