Customer Account Manager

Job Description

Job Description

Job Title: Customer Account Manager

Job Description

Join a leading global manufacturer of float, value-added, and fabricated glass products and solutions. In this role, you will maintain strong relationships with customers, ensuring their needs and expectations are met. You will support customer orders, solve problems, and collaborate with the outside sales team to effectively manage accounts. This position offers the opportunity to work on impactful projects, collaborating with various departments worldwide to drive success for both the company and its customers.

Responsibilities

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
• Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters.
• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.
• Troubleshoot and resolve customer service issues.
• Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.
• Partner with the sales team to identify opportunities for improvement throughout the process.
• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met.
• Address customer concerns and escalate where appropriate.
• Log customer interactions, complaints, and resolutions into the CRM.

Essential Skills

• Order entry
• Customer service
• Inside sales
• Customer support
• Sales support
• Order processing
• Customer service oriented
• Communication skills
• Attention to detail
• Ability to work with deadlines in a fast-paced environment
• Problem-solving skills
• Account management
• Microsoft Office proficiency
• Experience working in a CRM and ERP
• Time management

Additional Skills & Qualifications

• Bachelor’s Degree
• Experience working with Salesforce or INFOR M3
• Advanced analytical skills (preparing/analyzing databases and spreadsheets to make business decisions and recommendations to leadership

This is a Contract to Hire position based out of Auburn Hills, MI.

The pay range for this position is $26.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Auburn Hills,MI.

This position is anticipated to close on Jul 10, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.