Principal Program Manager

Job Description

This position requires exceptional organizational acumen, attention to detail, and the ability to prioritize effectively. You will not only oversee the engagement request process but also play a critical role in team operations by managing tracking systems, assignments, deliverables, and administrative functions.

REQUIRED QUALIFICATIONS

• Bachelor's degree required.

• Minimum 3 years' experience in operations, project coordination, program management, or a related field.

• Demonstrated success managing complex processes or projects requiring the coordination of multiple stakeholders and priorities.

• Proven skills in operational tracking, assignment management, process documentation, and reporting.

• Strong verbal and written communication skills, adept at engaging with senior leaders, sales teams, technical SMEs, and customers.

• Ability to navigate and influence in a matrixed environment-collaborating effectively across functions without direct authority.

• Proficiency with collaboration technology (SharePoint, project management tools, CRM platforms) and ability to quickly learn new systems.

• High attention to detail, accuracy, and follow-through; demonstrated ability to deliver results in a high-velocity environment.

PREFERRED QUALIFICATIONS

• Experience in a customer-facing or customer operations role.

• Familiarity with sales, pre-sales, or solution engineering engagement processes.

• Background working within technical product, healthcare, or SaaS environments.

• Project management training, certification (e.g., PMP, CAPM), or equivalent.

SUCCESS FACTORS

Successful candidates will:

• Demonstrate strong ownership, accountability, and reliability in driving process excellence and customer satisfaction.

• Adapt quickly to evolving business priorities and operational needs.

• Take initiative to proactively identify improvement opportunities.

• Build collaborative and trusted working relationships across sales, customer success, technical, and executive teams.

• Consistently deliver on commitments, maintaining the highest standards of organizational effectiveness and operational integrity.

Responsibilities

This position requires exceptional organizational acumen, attention to detail, and the ability to prioritize effectively. You will not only oversee the engagement request process but also play a critical role in team operations by managing tracking systems, assignments, deliverables, and administrative functions.

KEY RESPONSIBILITIES

Customer Engagement Lifecycle Management

• Own and continuously improve the full engagement request process-from intake to scheduling and fulfillment-ensuring customers and internal stakeholders are matched efficiently with the right technical experts.

• Review, assess, and prioritize incoming engagement requests; triage each based on complexity, urgency, and resource availability.

• Coordinate and schedule SMEs for engagements, expertly managing multiple, often competing, priorities to optimize response times and resource utilization.

• Maintain clear, proactive, and transparent communication with requestors, SMEs, and customers throughout the engagement lifecycle, providing timely updates and managing expectations.

• Identify workflow bottlenecks and inefficiencies, developing and implementing streamlined solutions to enhance process efficiency and customer experience.

Operations, Reporting & Administration

• Maintain rigorous operational trackers for engagement requests, assignments, deliverables, and KPIs; produce regular reports and metrics to inform team performance and resource planning.

• Support assignment and task management across the team, monitoring progress, identifying risks, and escalating issues as needed to ensure project and engagement deadlines are met.

• Oversee deliverable timelines for customer-facing materials, ensuring commitments are consistently achieved.

• Organize and manage customer-facing content and collateral in compliance with company standards, brand guidelines, and privacy policies.

• Administer and update the team's SharePoint site, ensuring all materials are current, logically organized, and readily accessible.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $30.29 to $60.63 per hour; from: $63,000 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.