Support Specialist
- Handle inbound support inquiries via phone, email, and chat that range in complexity from “how-to” questions to involved debugging to track down operational anomalies.
- Triage a wide range of requests, prioritize support issues to handle the most critical issues first, and safely courier the information to the proper team
- Maintain a speedy response time and a happy customer rating, taking pride in achieving a high service level and continually focusing on process improvement
- Develop and foster customer relationships by providing functional and technical support for products
- Work with your team to maintain and contribute to the knowledge base and ensure that relevant content can be easily surfaced
- Ensure that a set of standard methodologies and processes is used to assess issues and provide adequate solutions effectively
- Work closely with sales, support, product, and marketing to communicate root causes for customer success or failure, and drive requirements for product enhancement and development
- Maintain and aspire to exceed team and company goals, including maintaining high levels of customer retention and customer satisfaction
- Although not a strict requirement, candidates for this position usually have at least 2 years of support experience
- Ability to troubleshoot software-specific problems and resourcefulness in obtaining information from users
- Ability to use strong problem-solving skills, quick thinking, and use of independent judgment when making decisions that have an impact on customers
- You are an excellent teammate with a consistent record of excelling in fast-growing environments and taking the initiative.
- Ability to multitask and quickly assess and prioritize the most urgent issues
- Ability to clearly and concisely articulate technical matters to all customers
- Growth mindset, task risks, and champion new initiatives
- Strong organizational skills with an ability to manage time and resources effectively
- Excellent communication skills, both verbal and written
- Familiarity with Zendesk or equivalent
- Experience in technical support at a Saas company
- Experience supporting digital payments
- Flexible vacation
- 12 company-paid holidays
- 10 paid sick days
- No work on your birthday
- Health, dental, and vision Insurance (including a $0 option)
- 401(k) with matching, and no waiting period
- Equity
- Life insurance
- Generous parental paid leave
- Wellness reimbursement of $300/year
- Remote worker reimbursement of $300/year
- Professional development reimbursementCompetitive pay
- An award-winning culture
Recommended Jobs
Administrative Assistant
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. This role will provide administrative support to various departments and play a critical role in ensur…
Independent Life Insurance Agent - Build Your Own Business
Launch Your Career & Build Your Own Business — Remote Opportunity for Ambitious Young Professionals The Kolb Agency – Partner of Symmetry Financial Group Are you a driven, energetic young profe…
Family Medicine Physician Needed For Well-Established Practice in Wonderful Community
Well Established Clio Practice Looking For a Family Medicine Physician. Great Opportunity To Start Out On Your Own! Education, Training and Experience Required: # Board Certified In Fami…
Remote PMHNP | Clinical Autonomy & Total Flexibility (1099)
The Role: Care Without the Clutter Are you a Board-Certified PMHNP who loves clinical work but hates the administrative grind? We are looking for independent, patient-focused practitioners to join…
AI Systems Engineer
Deploy and secure an on-premises AI infrastructure for hosting large language models (LLMs) Install, configure, and maintain AI model-serving frameworks on internal GPU-enabled servers Develop a…
Global Career Rotational Program - Product Engineer
MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE of…
Second Language English Teacher
Global Arena is seeking a qualified ESL/English teacher to work as an independent contractor on a teaching assignment in Jackson, MI 4920. The student is a male adult, a corporate employee of one of…
Remote Bookkeeping, Accounting, Tax and Audit Positions
Job Title: Remote Public Accounting Opportunities (Multiple Levels) Job ID: 877315 Date Posted: January 26, 2026 Employment Type: Full-time Location: US Remote Applica…
Production Team Member
Now Hiring: Foundry Production Employees – Novi, Michigan Temperform in Novi, MI is seeking Foundry Production Employees to join our operations team. In this role, you’ll receive hands-on training…
Lead Interior Designer
Lead Interior Designer Detroit, MI | Hybrid Work Schedule About Hamilton Anderson Associates Hamilton Anderson Associates (HAA) is a Detroit-based, architecture and interior design firm dedi…