Project Administrator

Job Description

Job Description

Description:

To maintain the Sage customer base by correctly answering all customer inquiries with professionalism and customer service skills. Daily contact will be with clients, suppliers, and other employees. Additionally, the ability to be innovating to achieve efficient and cost- effective ways to service customer accounts, which include a broad range of print applications, processing and other large print solutions.

Job Functions and Performance Standards:

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• Act as a conversion PM when new jobs come in and need to be converted to correct formatting.
• Maintain necessary contact with current customers to meet their needs, including coordinating customer visits and/or resolving any issues as it pertains to their account
• Proof reading print jobs before they are released
• Managing project cost by
• Coordinate customer meetings to review accounts
• Track projects to ensure deadlines are met for all print jobs
• Recommend changes to any jobs to maximize efficiencies
• Additional duties/responsibilities not listed
• Develop a clear understanding of products, services, and philosophy and continually improve product knowledge to increase value to clients?
• Accept special projects designed to grow Sage internally and externally while providing consistent updates to the Sage Integrator

Administrative Responsibilities:

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• Complete customer file before handoff to finance for billing
• Support accounting in the pursuit of delinquent customer payments?

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.? Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.?

Noise level in the work environment is usually low

Skills:

• Ability to solve practical problems and deal with various concrete variables in situations with limited standardizations.? Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form?
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.? Ability to calculate figures and amounts such as discounts, interest, and commissions?
• Ability to read and comprehend instructions, correspondence, and memos.? Ability to write routine reports and correspondence.? Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Basic Computer skills, including the specific software programs: Windows, Word, Excel, Outlook, CRM and PowerPoint?

Physical Demands: The Physical demands described here must be met by an employee to perform the essential functions of this job successfully.? Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.?

• While performing the duties of this job, the employee is regularly required to sit, frequently use hands to finger, handle, or feel, occasionally stand, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required of this job include close vision and color vision.?

Other:

• All employees have a responsibility to adhere to the 5THGEN Quality Policy Statement?
• Understand the assignment of Imperial accounts is under Imperial management’s discretion, and re-alignment for improving success opportunities is an acceptable practice at Imperial??

The above statements describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements. Nothing in this job description should be construed to limit the company's power to repeal or modify any part of it at any time. This document does not intend to create a contract between 5THGEN Inc., its subsidiaries, and its employees.?

Requirements: Education: Bachelor’s Degree or equivalent ? Licenses/Certifications:

• N/A

Experience:

• Two years’ customer service experience