People Support Intern - Fall 2025
- Assist team members with a variety of questions and help solve problems related to their team member experience
- Access all available resources and ask diagnostic questions to effectively troubleshoot systems access concerns
- Support new team members with the benefits enrollment process to ensure a smooth onboarding
- Prioritize, schedule, and escalate requests as necessary to the appropriately experienced Pulse resource
- Deliver outstanding client service in line with our ISMs when fielding incoming help requests from end users
- Resolve HR-related questions by identifying recurring issues and common themes, and perform post-resolution follow-ups to ensure complete satisfaction
- Experience in customer service
- Proficient with the Microsoft Office suite
- Comfortable providing assistance to others via phone, chat, and email
- Naturally curious and resourceful, with the ability to think creatively to tackle challenges
- Possess an innovative mindset, always eager to learn and improve
- Driven by a passion for the field of human resources
- Experience working with service management platforms such as Cherwell, ServiceNow, or Salesforce
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