BI Production Support Specialist
Job Description
Job Description
Duties/Responsibilities
- Proactively monitor application health
- Respond to tickets from ticketing system and other stakeholders
- Monitor defect management queue and drive resolution
- Provide status update in daily stand up calls
- Publishing of a weekly, monthly application health status
- Support administration of user privileges, user creation and role management
- Performing root cause analysis of production issues and publish to stakeholders
- Guide external resources on prioritizing tasks to support project
- Implement, publish, and updating production support documentation and processes
- Post-Production support (Production launch support as required)
- Work on minor bug fixes or enhancements as required
- Perform audit reviews with deployment team and plants to ensure system quality
Qualifications
- Bachelors or other degree in Information Technology
- Automotive industry experience preferred
- Excellent problem-solving skills and analytical skills
- 2+ Year(s) of relational database/SQL experience.
- Knowledge of Service Oriented Architecture (SOA).
- Ability to work effectively in a team environment
- Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization
- Strong interpersonal skills with the ability to work independently and within a team environment
- Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required
- Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel
- Presentation skills
Fluent in English.
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