Residential Supervisor

I. Job Summary

As part of the group treatment team, the Residential Shift Supervisor is responsible for overseeing the Residential program for the assigned shift; handling crisis situations; conducting continuous checks of the campus and all operational cottages to ensure a safe environment for youth residents; supervising and working with Youth Specialists through coaching and training to develop their skills; ensuring proper staff coverage for current and upcoming shifts.

II. DUTIES & ESSENTIAL JOB FUNCTIONS

• Oversee and manage the Residential Village to ensure a safe environment for the residents; respond to and handle all crisis situations or critical incidents on assigned shift.
• Supervise assigned staff and volunteers to ensure that they are functioning within the requirements of their job duties; provide guidance, training, assistance, and support to staff when needed, including planning staffing and adjusting workloads as necessary; addressing and resolving complaints to create a climate of teamwork and motivation; perform the duties of a Youth Specialist as needed.
• Work with the other supervisors and Director of Residential Services regarding cottage or program licensing/certification rules, relicensing, complaints, and rulings to ensure ongoing compliance with all agency, licensing, contractual, and legal obligations and requirements.
• Assist the group treatment team as necessary to help ensure each child successfully completes the goals set forth in their treatment plan.
• Demonstrate commitment to the social sector with a passion for MCHS’s mission and vision.
• Operate within the guidelines of the Employee Handbook, program’s Operations Manual, and DHHS Policies and Procedures.
• Other duties as assigned.

III. Basic Competencies

Education and Experience:

• Bachelor’s degree in a human behavioral science such as Social Work or a related discipline where 25% of the course credits earned toward the degree are in human behavior sciences.
• Minimum of two (2) years’ experience in a child caring institution working with serious emotional disorder (SED) at-risk youth between the ages of 7 – 18; experience as a supervisor in a residential program preferred.

Knowledge Requirements :

• Computer and software applications (Windows, MS Office, Internet applications, etc.) necessary to perform the duties of the position.
• The behavior patterns of youth and methods of modifying behavior.
• Group dynamics and sensitivity to individual members of the group.

Skills and Abilities Needed :

• Demonstrate leadership.
• Motivate, develop, and direct people as they work; identify the best people for the job.
• Manage time and multiple priorities; meet deadlines.
• Communicate effectively verbally and in writing.
• Relate to youth and gain their respect and confidence.
• Perform behavior management techniques to control aggressive behavior.
• Establish and maintain effective working relationships with employees, other agencies, and the public.
• Exercise professional judgment in making decisions.
• Handle sensitive and confidential situations and documentation.
• Attend training and maintain necessary certifications and licenses.
• Maintain a Michigan driver’s license and driving record that allows the operation of an agency or personal vehicle for agency business or to transport clients as needed.

IV. JOB SETTING

The work environment described here is representative of that which an employee will typically encounter during a normal shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

V. Other Information

MCHS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, ethnicity, religion, sex, age, marital status, national origin, disability, sexual orientation, veteran status, or any other protected characteristics as established by law. This policy extends to all policies and procedures related to the recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

F urthermore, this description is a summary of the responsibilities, duties, skills, experience, abilities, and qualifications associated with this position. It is not an exhaustive list and may be changed at any time at the discretion of the CEO. Employment is still considered at-will in which MCHS or the employee may with or without notice, with or without reason terminate employment. MCHS reserves the right to modify job duties or job descriptions at any time.