Service Advisor

Job Description

Job Description

Join the dynamic team at Fox Audi Porsche in Grand Rapids, MI, as a Full-Time Service Advisor! This is an exciting opportunity to be at the forefront of customer service in the auto dealership industry. You'll engage with passionate car enthusiasts, guiding them through their service needs and ensuring they experience the utmost care and attention. Working onsite, you will collaborate with like-minded colleagues who embody our core values of excellence and teamwork. You'll thrive in a fun, energetic environment where your enthusiasm for automobiles and commitment to customer satisfaction will shine.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Step into a role where you can be part of a professional team that values honesty and respect.

As a Full-Time Service Advisor at Fox Audi Porsche, you can expect an engaging and fast-paced workday. Your primary responsibility will be to greet customers, assess their service needs, and provide detailed explanations of the recommended repairs and maintenance. You'll use your exceptional communication skills to build rapport and ensure customer satisfaction, addressing any concerns promptly.

Daily tasks include scheduling appointments, coordinating with the service team, and following up with clients regarding their vehicle's status. You will work Monday through Saturday, with a designated day off during the week to recharge. On a typical day, you'll navigate a busy environment, multitasking between customer interactions, paperwork, and ensuring service operations run smoothly.

Your commitment to teamwork and excellence will be essential as you contribute to a high-performance culture.

To excel as a Full-Time Service Advisor at Fox Audi Porsche, several key skills will help you thrive in this role. Strong communication skills are essential, as you'll be interacting with customers daily, ensuring they clearly understand their vehicle's service needs. Exceptional listening abilities will allow you to identify customer concerns and provide tailored solutions effectively.

Problem-solving skills are crucial for navigating unexpected issues and facilitating smooth service operations. A customer-focused attitude, along with the ability to maintain professionalism, will enhance customer trust and satisfaction. Additionally, adaptability is vital, as you'll manage a variety of tasks and changing priorities in a high-energy environment.

Finally, a genuine enthusiasm for automobiles and a willingness to learn about different vehicle models will further enrich your contributions and enhance the customer experience.

Apply today - we're excited to meet you!