Office Services Specialist

Job Responsibilities:

• Mail & Package Handling:
• Receive, sort, and distribute incoming postal, interoffice, and package deliveries according to established schedules.
• Prepare and meter outgoing mail; ensure proper postage, classes, and compliance with postal regulations.
• Process large or special mailings, including mail-merge services and use of inserting/folding machines.
• Track and confirm deliveries using internal and carrier systems (UPS, FedEx, USPS, etc.)
• Package and ship outgoing items using carrier websites and internal tracking tools.
• Print Center Operations:
• Fulfill production printing requests using Fiery or comparable print software
• Operate high-volume printers, copiers, and finishing equipment; perform routine maintenance and basic troubleshooting.
• Coordinate with outside vendors for emergency or overflow print jobs.
• Maintain print supply inventory (paper, toner, staples, etc.) and reorder as needed.
• Equipment & Technical Support:
• Provide basic troubleshooting for copiers, printers, postage meters, and related office equipment.
• Open, update, and close service tickets in systems such as ServiceNow.
• Schedule and coordinate equipment maintenance with service providers.
• Assist with conference room setup, including arranging furniture, preparing AV equipment, and performing basic AV troubleshooting.
• Internal Logistics & Office Support:
• Fulfill departmental requests for office supplies, printed materials, or display setups.
• Transport materials, mail, and packages between company sites and offsite locations using company vehicles.
• Provide offsite support for Marketing team events, including transporting, setting up, and breaking down displays, signage, and promotional materials.
• Assist with office and departmental moves, including disconnecting, moving, and reconnecting PCs and peripherals.
• Verify shipments against packing slips or purchase orders before accepting delivery; submit documentation for inventory updates.
• Support offsite warehouse activities, including inventory counts and material handling.
• Compliance & Safety:
• Maintain confidentiality and comply with HIPAA and other applicable regulations.
• Follow all safety procedures for handling equipment and materials; participate in safety training as required.
• Keep work areas organized and free from hazards.
• Other Duties:
• Perform related duties as assigned to meet operational needs, including coverage for absent team members.
• Assist supervisors with tracking, reporting, and process improvement initiatives.
• Commit to Team Members {I am Committed}.
• -Display a Positive Attitude/Respond in a Timely Manner {I am Positive & Responsive}.
• Foster and Support Innovation {I am Innovative}.
• Honor and Respect Diversity {I Honor Diversity}.
• Offer Open and Constructive Communications {I am a Communicator}.
• -Respect and Be Sensitive to Privacy/Confidentiality & Maintain a Clean, Safe, and Healthy Workplace Environment {I am Respectful & Meticulous}.
• Take Ownership and Be Accountable/Take Pride in the System {I am Accountable & Proud}.

Skills:

• One (1) year of clerical and/or mailroom experience.
• Proficiency with Microsoft Word, Excel, and Adobe Acrobat.
• Strong organizational, time management, and multitasking abilities.
• Excellent attention to detail and accuracy.
• Effective verbal and written communication skills with a customer service focus.
• Ability to lift and move objects up to 50 lbs.
• Fully onsite position in an office, mailroom, and print center environment.
• Regular standing, walking, bending, lifting, and carrying.
• Occasional exposure to warehouse or outdoor conditions during deliveries or offsite marketing events.
• May require overtime or adjusted hours to meet deadlines or support high-volume periods.

Education/Experience:

• Preferred Skills & Experience:
• -Two (2) years of print experience.
• Required Education:
• -High School Diploma or equivalent.