Deputy IT Help Desk Manager

Description & Requirements

Maximus is seeking a Deputy IT Help Desk Manager to support work with a Health client remotely.

The Deputy IT Help Desk Manager will support the IT Help Desk Manager in leading the IT Help Desk team employees, including helpdesk support specialists. Manage internal and external timelines, coordinate and prioritize technical resources, and drive effective delivery. Recommend changes and improvements to processes and policies to optimize efficiency. Ensure IT team members comply with quality and customer standards.

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6

Job-Specific Essential Duties and Responsibilities:

• Support IT help desk operations by analyzing service desk performance data and helping implement improvements that align with modernization objectives.
• Act as a key liaison between help desk operations and development teams to ensure effective customer experience.

Job-Specific Minimum Requirements:

• 4 years of related work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
• The ability to obtain, and maintain, a Public Trust clearance is required.

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Minimum Requirements


TCS147, T3, Band 6

EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary


$

78,000.00

Maximum Salary


$

90,000.00