Inside Sales Representative

Job Description

Job Description

Description:

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team.

We’re looking for an Inside Sales Representative who’s ready to smile, dial, and close. This role is all about relationship-building, recovering unsold opportunities, and helping homeowners say “yes” to services that keep their families safe and comfortable. You’ll be the vital link between the customer and our techs, helping us turn warm leads into long-term loyalty.

At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.

What’s in it for you?

• Earn a competitive wage of: $100K-150K+ ($25 + Commission)
• Comprehensive Benefits Package:
• Medical
• Dental
• Vision
• Prescription
• Life Insurance
• Short Term/Long Term Disability Coverage
• Employee Assistance Program (EAP)
• NB Fitness Discount
• 6 Paid Holidays
• Paid Time Off + Vacation
• Biweekly Pay!
• Laptop provided and other technology
• Consistent Weekly Work Schedule
• Company match 401K Retirement Plan
• Ongoing Weekly Training – Enhance your sills both technically and professionally.

What You’ll Accomplish:

• Call warm leads daily — unsold repair and replacement estimates are your goldmine
• Close the deal over the phone with confidence, empathy, and urgency
• Build trust by overcoming objections and offering flexible financing options
• Be the go-to resource for our techs and outside sales reps — help get the sale across the finish line
• Follow up like a pro: phone, text, email — whatever it takes to reconnect
• Make happy calls to ensure customer satisfaction and service quality
• Track all activity in ServiceTitan CRM and keep your follow-ups organized
• Be ready to make 65+ calls per day — we’re not shy about working the phone!

What Success Looks Like:

• 2–2.5 closed deals per week
• $150K in monthly closed sales
• All unsold leads contacted within 24 hours
• Multiple contact attempts across multiple days and platforms
• A growing pipeline and stronger relationships every single day

Traits We Admire:

• Strong emotional intelligence: especially when customers are frustrated
• Customer-first mindset: you love helping people and making things right
• Grit: the persistence to turn “no” into “not yet” then a “not yet” to a “yes lets do business”.
• Customer-first mindset: you love helping people and making things right
• A bias for action: you don’t wait to be told, you go make it happen
• A servant-leader attitude: you’re here to help people, not just sell
• High Energy – driven to seek continuous improvement and help build a culture of accountability
• A teammate – you enjoy working in small teams, building relationships, and supporting others
• Entrepreneurial – must be a self-starter and can identify and implement initiatives that are well-aligned with the company’s strategic plan
• Results Oriented – links decisions to overall business objectives
• Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building. They will achieve results with and through others.
• Communicative – possesses exceptional written and verbal skills enabling her/him to prepare and present information and recommendations to a broad and diverse audience, including technicians and employees, peers on the management team, and investors

What You Bring to the Table

• Detail-oriented, organized, and self-motivated
• Prior inside sales or call center sales experience (agency recruitment, car sales, or B2B a plus)
• Comfortable making dozens of calls per day — and bouncing back from rejection
• Natural relationship-builder with strong communication and problem-solving skills
• Experience with financing plans — and the ability to clearly present options
• Familiar with CRMs

Who Should Skip This Posting

• If you don’t like talking on the phone for hours a day
• If you’re from the HVAC/plumbing industry and just want to coast
• If you’re uncomfortable asking for the sale or working with targets

Tools + Support

• Warm leads only — no cold calling
• Support from CSR team for live transfers
• ServiceTitan CRM to manage all activity
• Daily activity checklist & follow-up playbook
• Ongoing training and support from a growing national team

4+ years of sales experience

Experience in the trades is a plus