Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customer interactions for a utilities and infrastructure organization in Lawrence, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, handling a steady volume of calls, and ensuring service requests are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and order-related tasks. On-Site Monday-Friday

Responsibilities:

• Respond to incoming customer calls with professionalism, providing timely and accurate information related to services and account needs.

• Make outbound calls as needed to follow up on requests, clarify details, and support resolution of customer concerns.

• Enter service orders and customer information into internal systems with a strong focus on accuracy and completeness.

• Assist customers with questions, requests, and general service issues while delivering a positive and helpful experience.

• Document call details, customer interactions, and updates clearly to maintain reliable service records.

• Coordinate with internal teams when necessary to help resolve issues and ensure customer needs are addressed efficiently.

• Manage multiple inquiries throughout the day while maintaining quality, attention to detail, and responsiveness.

• Support additional customer service and call center activities as assigned to meet operational needs.

• Previous experience in a logistics or customer service

• Experience with Service Titan

• Ability to handle a high volume of inbound calls while maintaining professionalism and efficiency.

• Experience with order entry or processing customer requests in a system-based environment.

• Strong verbal communication skills and the ability to listen carefully to customer concerns.

• Comfortable making outbound calls for follow-up and issue resolution.

• Solid data entry skills with close attention to accuracy and detail.