Patient Services Coord. II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

32 Hours - Rotating shift and E/O Weekend
Week One: Sun 8a-4:30p Wed 9a-5:30p Fri 2:30p-11
Week Two: Wed 9a-5:30p Fri 2:30p-11 Sat 8a-4:30p

Job Summary

The Patient Services Coordinator (PSC) under supervision of the Operations Manager provides general administrative support to health care providers in a high-volume ambulatory setting functioning as the primary interface between the care team and the patients. The emphasis is placed on the ability to collaborate and communicate effectively organize priorities complete tasks and manage confidential patient information.

Qualifications

Greet all patients and visitors to the practice in a professional timely and respectful manner. Effectively interact with a diverse population.

Answer all incoming phone calls utilizing courteous customer service skills.

Schedule patient appointments including imaging services appointments.

Maintain confidentiality and privacy consistent with HIPAA guidelines.

Responsible for monitoring and oversight of provider schedules to ensure accurate and timely appointment scheduling.

Adjust imaging schedules when necessary in accordance with practice policies. Contact patients to communicate schedule changes as needed and ensure timely rescheduling.

Troubleshoot workflow and scheduling issues to ensure an efficient daily operation.

Problem solve emerging patient concerns in a timely and appropriate manner.

Provide cross-coverage for other administrative staff members during absences vacations and variations in workflow as needed.

Work with leadership on ongoing departmental projects.

Perform all other duties that are unit specific and appropriate to this level of position.

Qualifications -

High School Diploma or GED required; college education preferred.

Exceptional customer service skills

Strong interpersonal organizational and time management skills.

Ability to work collaboratively and independently.

Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment scheduling referral management and electronic medical record navigation.

Good command of the English language.

Demonstrates initiative and continually strives to enhance the credibility of the department. Takes ownership and responsibility for work and behavior.

Ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and patients. Seeks guidance and direction appropriately.

Ability to multi-task prioritize effectively and exhibit composure in a fast-paced environment.

Knowledgeable and compliant in all hospital state and federal regulatory requirements including hospital policies and procedures (where applicable to the job) Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

80 Everett Avenue

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.