Behavioral Health Urgent Care Supervisor
CNS Healthcare
Waterford, MI
What We Are Looking For As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. The Behavioral Health Urgent Care Supervisor is responsible for overseeing day-to-day operations and supervision of Behavioral Health Urgent Care. The BHUC Supervisor is a working role. Behavioral health urgent care offers prompt, specialized support for individuals facing a mental health or substance use crisis. Serving as a critical link between primary care and emergency services, it focuses on stabilizing individuals, evaluating their needs, and connecting them to appropriate follow-up care—often helping to avoid unnecessary emergency room visits. Compensation Range The starting pay for this position is $59,500 - $80,500 for fully licensed candidates and is based on non-discriminatory factors such as skills and experience. What’s In It For You As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!
- Comprehensive medical insurance options
- Employer-paid benefits including dental, vision, life, and short-term disability insurance
- Retirement program with generous company default contribution and match
- Generous PTO program starting at 18 days annually
- 16 paid holidays, including 3 floating holidays
- Paid parental leave
- Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more
- Be present in the clinic each day.
- Serve as a leader and role model for the organization in matters relating to Behavioral Health Urgent Care and provide daily supervision of assigned team operations.
- Oversee assigned staff work assignments and work schedules to meet the needs of individuals served and the agency.
- Ensure that direct reports meet direct service productivity and documentation standards per agency and program expectations.
- Assist assigned team members as needed in all aspects of triage, service planning, treatment, and support activities.
- Complete all assigned reporting and projects within designated time frames.
- Utilize formal and informal assessment practices in order to respond to crisis, needs, desires and interests of the individual/family.
- Ensure that the individual’s needs are identified and initially met through innovative and clinically effective methods.
- Perform triage to determine if the individual requires a higher level of care.
- Assist with de-escalation when necessary.
- Complete intakes as needed.
- Ensure documentation of attendance at required trainings is maintained for all assigned staff and available for review upon request.
- Assist in developing and implementing policies and procedures that comply with regulatory standards and organizational goals in alignment with agency’s mission.
- Regularly assess the quality of work and operational metrics for assigned staff and make suggestions for continuous improvement including the development of team improvement goals.
- Collaborate with other departments, agencies, and external partners regarding resources and services for improved patient care and staff development.
- p. Support the development of agency staff and community partners by providing training as assigned.
- q. Attend and participate in meetings, committees, and workgroups as assigned.
- r. Serve as a subject-matter expert on the use of electronic health record (EHR) systems and health registries and promote the utilization of the Community Electronic Health Record (CEHR) for individuals served.
- Ensure assigned staff compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements.
- Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
- Participate in and promote departmental and agency quality improvement initiatives.
- Assume responsibility for professional growth by current reading and attendance at educational programs and conferences.
- Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs.
- Perform other related duties as assigned.
- Provide consistent individual supervision (recorded) at least monthly based on their individual needs and experience, that includes, but is not limited to monthly case reviews and review of any corrective action steps.
- Organize and oversee the day-to-day operations of the assigned team to ensure appropriate coverage of responsibilities.
- Educate, enforce, and ensure team compliance with CNS Healthcare policies and procedures.
- Cultivate, maintain, and enhance team, department, and interdepartmental relationships to promote collaboration, teamwork, and a positive working environment.
- Serve as a conduit of communication between direct reports, department leadership, and agency leadership.
- Build a strong team by attracting, selecting, onboarding, and developing direct reports to retain high-performance team members and empower them to elevate their level of responsibility, span of control, and performance.
- Serve as a role model, mentor, and coach in providing ongoing and consistent individual supervision that is focused on meeting individual productivity and performance goals, as well as departmental goals, objectives, and project deadlines.
- Manage employee performance, including any verbal/written warnings and conducting employee evaluations to provide examples of behavior, ways for employees to improve performance, and development of goals for the coming year.
- Lead assigned team in quality improvement initiatives and compliance with all quality improvement initiatives and standards to promote quality achievement across the organization.
- Responsible for managing work schedules, time and attendance, paid time off, and mileage for assigned staff in a timely manner.
- Master’s Degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy
- State licensure: Licensed Master’s Social Worker (LMSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist (LP).
- At least 2 years of experience in community mental health at least five years of experience in related human services areas.
- Prior experience in a leadership capacity overseeing direct reports, or experience providing staff training, supporting team operations, and/or projects.
- Working knowledge of conflict resolution and crisis intervention.
- Flexibility is crucial, as the position may require coverage support during all operational hours.
- Proficient with computers, Microsoft office products (including Outlook, Word, and Excel), and electronic health records (EHRs).
- Ability to work closely with persons with mental or physical limitations.
- Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability.
- Advanced time management and problem solving skills.
- Ability to be forward thinking and take initiative to accomplish goals and objectives of the department.
- Ability to communicate effectively, work collaboratively, and build positive working relationships.
- Ability to use discretion and judgment when handling matters of a sensitive or confidential nature.
- Valid and unrestricted Michigan Driver’s License
- Automobile accessibility with current auto insurance
- At least 3 years of experience in a community mental health setting.
- Experience working in a crisis or urgent care setting.
- CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
- Visit our website to learn more about our mission, vision, and values!
Posted 2025-09-05
Recommended Jobs
Dentist - Part Time
FAMILY HEALTH CARE CENTER OF KALAMAZOO
Kalamazoo, MI
Job Description Job Description We Serve. We Grow. We Achieve. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community hav…
View Details
Posted 2025-07-25
Warehouse Loader (Part Time)
Red Bull
Madison Heights, MI
Reporting to the Operations Manager or Warehouse Manager, the part-time Warehouse Loader position is responsible for assisting in warehouse activities including loading, repacking, inventory, and mai…
View Details
Posted 2025-07-25
Machinist
Dover Corporation
Livonia, MI
You drive by (or through!) car washes every day, but have you ever thought about where they are made? That’s what we do! Belanger, Inc. is part of OPW VWS, a leader in the Vehicle Wash Manufacturing …
View Details
Posted 2025-07-25
Endocrinologist -Academic
NP Now
Detroit, MI
Academic healthcare system is seeking an Endocrinologist in Saginaw, MI FOR MORE INFORMATION CONTACT: Raymond Stiles 843-574-8233 [email protected] Overview Group in Saginaw, …
View Details
Posted 2025-07-27
Principal Engineer - Vehicle Accessories
Slate
Michigan
Principal Project Engineer – Vehicle Accessories ABOUT Slate At Slate, we've got one job: building a vehicle you'll fall in love with, right here in the USA. We believe that car buyers—not car …
View Details
Posted 2025-08-30
Industrial Electrician -3rd Shift
Center Line, MI
Job Title: Industrial Electrician - 3rd Shift Job Description The Industrial Electrician will be responsible for maintaining and repairing the electrical components of the presses during the …
View Details
Posted 2025-07-25
Marketing Data Analyst
Sanden International Usa
Plymouth, MI
Purpose of this role: This position has the responsibility to work with Sanden’s internal departments to collect, analyze, and interpret mainly but not limited to sales & marketing data, compres…
View Details
Posted 2025-08-27
Experienced Tower Climber
Augusta Tower Technologies, Inc.
Grand Rapids, MI
Job Description Job Description Company : Augusta Tower Technologies, Inc. (Founded in 2008) Join Our Team of Elite Tower Climbers! Augusta Tower Technologies is a leading telecommunications…
View Details
Posted 2025-08-31
General Manager
Arby's of Northwest Michigan
Petoskey, MI
Job Description Job Description Description: Starting salary for experienced manager is $50,000 plus Quarterly Bonuses and Benefits. Must be able to travel to one of our Certified Training Resta…
View Details
Posted 2025-07-29
Life Enrichment Assistant
PACE Southeast Michigan
Westland, MI
LIFE ENRICHMENT ASSISTANT Under the direction and leadership of the Life Enrichment Program Manager according to PACE Southeast Michigan’s policies and procedures. The Enrichment Assistant assist …
View Details
Posted 2025-08-28