Customer Service Representative - East Lansing Area

Job Description

Job Description

Customer Service Representative | East Lansing, MI

Salary Range: $40,000 - $60,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group is committed to building meaningful connections in manufacturing. We partner with leading companies in East Lansing seeking Customer Service Representatives.

The Opportunity

We partner with manufacturers across East Lansing seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Process customer orders accurately, ensuring adherence to product specifications and delivery schedules.
• Respond to inquiries regarding product availability, pricing, technical specifications, and order status.
• Liaise with production, logistics, and quality control teams to provide customers with accurate lead times and updates.
• Investigate and resolve customer complaints, product defects, and shipping discrepancies efficiently.
• Coordinate return merchandise authorizations (RMAs) and warranty claims in accordance with company policy.
• Maintain comprehensive customer records and communication logs within the CRM system.
• Provide proactive communication on potential delays or changes affecting customer orders.

Recommended Qualifications

• Minimum 2-3 years of experience in a customer service role, preferably within a manufacturing or industrial environment.
• Excellent verbal and written communication skills, with a professional and empathetic approach.
• Demonstrated ability to effectively resolve complex customer inquiries and issues.
• Working knowledge of manufacturing processes, product lifecycles, or supply chain operations.
• Proficiency in using CRM software (e.g., Salesforce) and ERP systems for order management.
• Strong organizational skills and attention to detail for accurate data entry and record-keeping.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes or supply chain operations
• Ability to interpret technical specifications or product data sheets
• Experience in a B2B customer service environment

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Specialist, Client Service Representative, Help Desk Agent, Contact Center Representative, Call Center Agent, Customer Experience Associate, Support Representative, Service Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.