Community Outreach Coordinator

POSITION OVERVIEW

Position:

Community Outreach Coordinator

Company:

CASA of Kent County

Location:

180 Ottawa Ave. NW, Suite 5200, Grand Rapids, Michigan 49503

Reporting to:

Development & Marketing Manager

Website:

Pay Range:

$42,000 - 48,000

Terms:

Full-time, onsite

Benefits:

Health, Dental and Vision Insurance

401k

11 Paid Holidays,

4 weeks (160 hours) PTO

EAP for employee and everyone in their household

About CASA of Kent County:

CASA of Kent County is a non-profit organization that advocates for the best interests of children who have experienced abuse and neglect as they make their way through the family court system. Our mission is to empower community members to serve as advocates and voices for these children in court, ensuring they have the support and representation they need to thrive. Our vision is simple yet powerful: A voice for every child.

CASA trains volunteers to investigate, facilitate, advocate and monitor services for children who are wards of the court due to abuse and neglect. CASA volunteers present first-hand information and observations to help judges make the very best decisions about children’s futures. Community impact studies prove that children served by a CASA spend less time in long-term foster care and are less likely to reenter the child welfare system.

At CASA of Kent County, we use the Entrepreneurial Operating System (EOS) to drive clarity, accountability, and alignment in our organization. EOS provides a simple, proven framework for setting clear priorities, fostering open communication, and ensuring everyone is working toward the same goals. By running on EOS, we empower our team with effective tools and processes that encourage collaboration, streamline decision-making, and create a culture of transparency and focus. Joining our team means being part of an organization that is committed to continuous improvement and achieving meaningful impact through a shared vision and disciplined execution.

our CULTURE

CASA of Kent County firmly believes that every child deserves a voice and that best-interest advocacy is the best way to provide that voice. This core belief drives us to be a high-performing, focused organization that values structure and accountability. We set long-term targets, shorter-term plans, and quarterly goals that help us clearly know where we’re going and how we’re going to get there. Our core values permeate the work that we do and how we interact with each other. Those values are:

• Be Curious
• Forge Community Connections
• Strive for Excellence
• Take the Next Right Step
• Believe in CASA’s mission

POSITION SUMMARY

The Community Outreach Coordinator is responsible for supporting all aspects of volunteer recruitment and relationship development for CASA of Kent County. Key responsibilities for this role include volunteer prospect stewardship, data tracking, and operational support for the Development & Marketing Manager.

KEY RELATIONSHIPS

The key relationships for this role include the Development & Marketing Manager, Executive Director, Development & Marketing Intern, internal staff, accountant, donors, and volunteers.

KEY RESPONSIBILITIES

CASA Volunteer Recruitment

• Manage the stewardship of prospective volunteers from inquiry to pre-training interview, guided by organization strategy and processes.
• Connect with volunteer prospects in person and via phone or email in a warm and engaging manner.
• Plan and coordinate volunteer recruitment events including eight volunteer interest mixers per year.
• Represent CASA at relevant community tabling events to spread awareness and recruit volunteers.
• Collaborate with CASA Program staff to ensure effective stewardship throughout the volunteer lifecycle.

Data Management

• Ensure thorough and accurate data entry in Bloomerang CRM for donors, stakeholders, and prospective volunteers.
• Coordinate cash receipt process including preparing and making bank deposits.
• Execute bulk data imports and updates as assigned.
• Utilize Microsoft Excel to sort data and create tables and charts as necessary for events, appeals, and reports.
• Create mailing labels, name tags, place cards, etc. as assigned using mail merge function in Microsoft Word.

Fundraising Operations

• Support Development & Marketing Manager in the execution of annual communication calendar.
• Generate relevant acknowledgement letters for all gifts, ensuring donors are promptly thanked.
• Coordinate and execute direct mail appeals.
• Assist in coordination of two major fundraising events per year.

Marketing Operations

• Assist in creation and publication of organizational social media content.
• Create and send mass email messaging on behalf of organization.
• Review and make regular updates to organization website; work with marketing agency to execute larger site updates.
• Plan, write, and publish articles on organization blog and in print electronic newsletter.

Other Responsibilities

• Maintain strict confidentiality and professionalism in all work performances.
• Perform various other duties as assigned by the Development & Marketing Manager
• Attend and assist with 2-4 CASA program events annually.

PROFESSIONAL EXPERIENCE AND EDUCATION

Education and Experience

• Bachelor’s degree in a field related to fund development, marketing, business administration, or communication or combination of equivalent experience.
• Previous experience with nonprofit development and/or marketing preferred.

Technical Skills

• Strong written and verbal communication skills.
• Experience with donor management software or other constituent relationship management system (CRM) preferred. Experience using Bloomerang is a plus.
• Experience using Canva or InDesign preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to leverage technology to enhance efficiency and streamline workflow.

Communication and Interpersonal Skills

• Ability to communicate with donors, volunteers, board, and other members of the community with professionalism and cultural humility.
• Strong presentation skills.
• Strong relationship-building skills.
• Curiosity, initiative, and desire to grow a healthy work culture.

Organizational and Professional Skills

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, set goals, and meet deadlines.
• Commitment to continuous improvement and professional growth.

APPLICATION PROCESS

To apply, email a cover letter (required) and resume to CASA Administrative Manager Carrie Shoesmith at [email protected] .

CASA of Kent County is dedicated to fostering a diverse and inclusive workplace that reflects the community we serve. We encourage individuals from all backgrounds to apply.

CASA is an equal opportunity employer.

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Grand Rapids, MI 49503 (Required)

Work Location: In person