Plumbing Service Manager

Job Description

Job Description

Description:

Have you ever led a team, and led them by example?

I’m looking for the best kind of Service Manager: one who can organize intensely and lead aggressively, but with the heart to inspire the very best Plumbing team ever assembled!

I’m Mrs. Michael, owner of Mrs. Michael Plumbers, Electricians and HVAC Technicians, and we’ve grown so big, right now I’m looking for someone with the unique ability to not only manage day-to day issues that arise, but to organize and inspire the team effort by leading from the front.

The reason I have a great team of people is because I know something that many company owners don’t:

It takes happy employees to make happy customers!

This is why my employees always come first. Customers come second. And this is true regardless of the position. We cultivate a happy environment here by empowering you with great pay, mutual support, and enough free time to spend with your family.

I realize that if you’re the person I’m looking for you already have a job, but, this job is way better! -partly because I understand your problem:

· You are overworked and/or underappreciated.

· You don’t make the money you deserve.

· You don’t have steady enough work, year-round.

· You’re not being given the opportunity to ADVANCE.

But I strive to deliver what great employees really want and need:

· Freedom to spend extra time on your work, enough time to make sure everything is done correctly, and everyone is well-taken care of.

· Steady work all year long. I believe in full-time work, and career opportunities for my Team, not seasonal work.

· Enough time off with your family. Because an overworked, burned-out manager is not the goal. Family and a balanced work/home life is the goal.

· Better pay, more opportunity. I believe in paying you more than average salary to start, and let you rise to the occasion and be that level of employee. And then give you a path to rise as high as your skill and desire drives you to go.

Maybe you’ve served in the military. Maybe you have experience in leadership in the Plumbing industry. Any service industry leadership experience would be a big plus.

But are you the kind of person others look to for advice?

Do you like to do things the right way, the first time?

Do you always do what’s right?

The problem is: I can’t teach someone to have humility and kindness in the workplace.

I cannot train someone to have a servant’s heart toward the employee or the customer they are serving.

I cannot give someone the ability to relate to people from all walks of life and treat everyone equally, with respect.

I need someone who brings those qualities with them to this job interview.

Because the things that really matter are those things you bring with you: the natural abilities and attitudes of a top performer, and a leader.

If this is you, then here’s what I’m offering you to start:

· Health and Dental Insurance on date of hire

· PTO

- Gas card

· 401K with company match

· Life insurance

· Short term disability

· Uniforms and company apparel

· iPad

Primary responsibilities:

-Develops and implements best operational practices while continually focusing on

continuous improvement and process enhancements to achieve budgeted gross

margins.

-Oversees Department spend to include labor, vendor agreements, inventory, and fleet.

Responsible for facilities management, inspections, maintenance, repair, and

installation to ensure protection of company assets.

-Oversees safety compliance to include employee training, safety tracking, employee

compliance assessments, and incident investigations are completed properly and

corrective actions are implemented when necessary.

-Ensures all personnel adhere to OSHA safety standards and team members are safety

conscious at all times.

-Maintains compliance of licensing, permitting, and code requirements.

-Manages and develops service staff to include termination, discipline, accountability,

scheduling, setting work priorities, conducting staff meetings, evaluating performance

and directing work assignments to maximize production.

-Evaluates workloads and personnel schedules to maximize efficiency in achieving

profit and customer satisfaction objectives.

-Maintains training of field personnel on systems, tools, and procedures utilizing in-

house training, ride-alongs, Success Academy, webinars, and online training programs.

-Provides leadership/coaching, feedback, and ongoing technical and communication

training to all subordinates to increase performance.

-Reviews service paperwork and ensures all field personnel adhere to procedural

standards of reporting and documentation.

-Conducts job site surveys, field personnel ride-alongs, and work evaluations.

-Assists the dispatching operation in ensuring appropriate technician selection for the

type of service.

-Ensures accurate documentation of dispatch, arrival, and completion times.

-Participates in all company sponsored training classes.

-Effectively manages conflict resolution with clients through clear communication,

addressing all concerns, questions, or problems expediently.

-Weekly communication with HR with regards to hiring and manpower planning.

-Maintains a professional image at all times by:

o Wearing only company approved and provided Mrs. Michael apparel.

o Following safety policies and procedures.

o Abiding by ALL Mrs. Michael standards of performance and code of ethics.

o Maintaining a courteous demeanor with all customers and associates.

o Maintaining company property, ensuring cleanliness and organization, both inside and

out.

o Respecting the customer’s property.

· Positive Attitude

· Ability to empower others

· Ability to work in the field and office

· Detailed individuals with a passion for quality work

We want someone who is interested in modifying and perfecting our systems and procedures and keeping the whole team accountable to deliver on our promises, while making them and our customers feel respected and important. The better you do at organizing and inspiring, the smoother this ship will sail!

Required knowledge, skills and abilities:

-Must have a minimum of 5 years of verifiable managerial, technical, and sales

experience in Plumbing or related fields.

-Knowledge of the fundamental of operational functionality of residential and light

commercial heating, air conditioning, and ventilation equipment.

-Knowledge of the layout/ sizing and ordering, installation, and service requirements for

residential Plumbing.

-Must have comprehensive knowledge of current Plumbing products.

-Consistent track record of meeting/exceeding annual revenue goals.

-Ability to understand the effects of economic, financial, and market conditions on the

business.

-Excellent negotiation, communication, and presentation skills.

-Knowledge of local codes and permitting requirements.

Educational/certification:

Computer proficiency to include Microsoft Word and Excel.

Large group office management experience.

Valid driver’s license and a clean driving record.

GED or High School Diploma.