Telematics data

NDX Human Captial Solutions
Warren, MI

Please send your resume if you would like to know all the details for the position.

Thank you!

Derek Kunz

[email protected]

Long term contract 1 year to start- no end date- extendable

Key Responsibilities

· Manage daily operations of OnStar Vehicle Diagnostics with a focus on enhancing customer experience.

· Develop and monitor Key Performance Indicators (KPIs) for Vehicle Diagnostics using vehicle diagnostics data and data science tools.

· Provide technical and innovative solutions to application/system related problems that spans multiple platforms and technologies – focus on mobile apps and diagnostics alerts.

· Partner with engineers and designers to understand system design, failure modes, and customer-facing issues.

· Simplify complex technical findings into clear problem descriptions and actionable solutions.

· Collaborate with subject matter experts on vehicle health, diagnostics, and driving behavior analysis.

· Work closely with engineering teams to ensure data collection accuracy, integrity, and issue resolution.

· Support both Agile and Waterfall methodologies in design, requirements gathering, testing, deployment, and continuous improvement.

· Serve as Level 3 support for customer issues, driving root cause resolution through data-driven insights.

· Partner with finance teams to forecast airtime/data costs and support cost-efficiency strategies.

Operational & Analytical Focus

· Manage operations for real-time, high-volume data environments, handling millions of vehicle transactions daily.

· Perform transactional data analysis to detect patterns, diagnose issues, and recommend improvements.

Job Type: Contract

Pay: $40.00 - $45.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

Posted 2025-11-06

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