CARE MANAGEMENT PATIENT NAVIGATOR

Overview: The Care Management Patient Navigator provides support for care coordination services to both moderate and high-risk patients with acute and chronic illnesses in a primary care setting. This position will optimize health and management of chronic conditions to prevent/minimize long term complications to patients, assist patients with community resources, medication cost assistance, social determents of health, and coordination of patient appointments. Will serve as a member of the patients care team working closely with Care Management Specialist, Care Connect, Behavioral Health Specialists, providers, and medical staff to ensure continuity of care.

The Care Management Patient Navigator demonstrates excellent customer service performance in attitude and actions that are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant Healthcare and the commitment to Extraordinary Care for Every Generation. Responsibilities:

-Performs coordination of care by scheduling appointments, obtain necessary authorizations, and ensure smooth transitions between different healthcare providers.
-Performs standardized assessment tools such as depression screenings, functionality and health risk assessments.
-Follow up with patients and document accurately and appropriately using EPIC.
-Work with a variety of community connections to provide resources for patients who experience SDoH needs including assistance with medication costs, transportation needs, housing and food insecurities, and medical care. identify and address issues like transportation, language barriers, and cultural differences to improve patient access.
-Assist with ED follow-up calls, typically 2 days after discharge with goal to improve the patient understanding of discharge instructions and reduce readmissions.
-Provide information and support to patients with guidance on insurance options, financial assistance and emotional support. Be passionate about advocating for patients' needs and helping them navigate the healthcare system.
-Participates in staff meetings, in-service programs and continuing education activities as necessary.
-Follow infection control protocols and safety guidelines.
-Adhere to all HIPAA regulations and maintains patient confidentiality.
-Performs other duties as assigned.

Qualifications:

EDUCATION/EXPERIENCE
High School diploma and/or equivalent required,
AND
(1) a successful completion of a competency-based Medical Assistant (MA) training program required.
OR
(2) One (1) year experience in clinical (direct patient care) and/or medical (administrative patient support) required.
BLS certification required within six (6) months as a new hire or internal transfer.
Primary care experience preferred.
EPIC experience preferred.
KNOWLEDGE/SKILLS/ABILITIES
-Knowledge of proper release of information standards.
-Excellent oral communication and interpersonal skills.
-Excellent organization, time management skills and attention to detail.
-Proficiency with basic computer and typing skills.
-Ability to remain calm in stressful/difficult situations while demonstrating sensitivity and compassion in all patient interactions.
-Ability to work independently or as part of a team.
-Ability to maintain confidential information.
WORKING CONDITIONS/PHYSICAL DEMANDS
-The role will require flexibility, adaptability, and the ability to perform multiple duties and multiple office locations within the same shift.
-Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
-Constant handling, feeling, talking, hearing, tasting, smelling, and near vision.
-Frequent lifting up to 25 lbs.
-Frequent standing, walking, twisting, reaching, depth perception, and field of vision.
-Occasional lifting up to 100 lbs. or more.
-Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision.