Director, Premium Sales & Service
- Lead day-to-day activities of Premium Seating Executives and Premium Experience Executives, assisting with premium account management.
- Develop and implement long-term initiatives to grow and strengthen the premium membership base.
- Set goals, benchmarks, and performance metrics to drive team accountability and measure success.
- Leverage sales enablement tools and technology to track progress and report insights to leadership.
- Create and deliver onboarding and training programs that share best practices, foster career development, and support a culture of learning.
- Collaborate with Business Development, Group Sales, and Ticket Sales teams to ensure smooth account transitions and assist with the sales process as needed.
- Partner with the Corporate Partnerships team to support revenue production, gifting, and event execution.
- Proactively grow premium activation and engagement, including initiatives tied to the Pistons Rewards program.
- Oversee all game-day premium activities and events, coordinating staff, materials, and logistics.
- Engage with members to educate on benefits and resolve service issues.
- Work with Marketing and Creative departments to plan events, menus, gifting, appearances, and promotional materials.
- Develop sales and retention communications, presentations, and annual recaps.
- Manage inventory for autographed items to support community engagement and member events.
- Assist with financial reporting, invoices, and departmental documentation as needed.
- Support hiring, training, and development of department staff while instilling the Detroit Pistons Premium Member experience.
- Collaborate with Legal to ensure contract language aligns with company ethics and policies.
- Perform other duties as needed to support the company’s mission, vision, and values
- Bachelor’s degree or equivalent experience required.
- Minimum of five (5) years in ticket sales or service with collegiate and/or professional sports teams.
- At least one (1) year in a leadership role within ticket sales or service for collegiate and/or professional sports teams.
- Proven leadership skills, including time, project, and campaign management, with the ability to motivate a team to exceed sales and retention goals.
- Strong ability to foster a collaborative, performance-driven culture emphasizing teamwork, career growth, and personal development.
- Proficiency with Salesforce and Archtics is a plus.
- Exceptional communication, networking, and writing skills.
- High degree of motivation, attention to detail, time management, and organizational skills.
- Ability to write creatively and present ideas clearly and persuasively.
- A collaborative mindset with a focus on contributing to broader organizational goals and vision.
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