Quality Assurance Specialist
Location: Stillman Law Office
30057 Orchard Lake Road, Farmington Hills, MI 48334
Position Type: Full-Time, On-Site
About Us
Stillman Law Office is a well‑established debt collections law firm committed to accuracy, efficiency, and professionalism. We are seeking a motivated and detail‑oriented individual to join our team as an Entry-Level Quality Assurance Specialist. This is an excellent opportunity for someone looking to start a career in Quality Assurance within a legal and compliance‑focused environment.
Key Responsibilities
- Review internal processes and documentation for accuracy and completeness
- Maintain quality control standards across multiple workflow areas
- Identify errors, discrepancies, or compliance concerns and report findings to management
- Assist in implementing process improvements
- Monitor phone calls for compliance accuracy and adherence to legal and procedural requirements
- Work under deadlines to ensure timely and accurate review of work products
- Collaborate with team members to maintain consistent operational quality
- Ability to commute to our Farmington Hills office (this is an on‑site position)
- Strong computer skills , including solid proficiency in Microsoft Excel
- Exceptional attention to detail with the ability to spot inconsistencies and errors
- Ability to work well under pressure and manage multiple tasks effectively
- Strong communication and organizational skills
- Interest in learning quality assurance standards and techniques
- Self‑motivated and eager to learn
- Reliability and strong work ethic
- Ability to handle confidential and sensitive information professionally
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