Welcome Center Administrative Assistant (On Site

• Create templates and organize formal agreements between the College and our Secondary school district and career center partners for Dual Enrollment, Early Middle College, and CTE Articulation programs.
• Collect, track data, and assist with ongoing maintenance of secondary partner contracts.
• Schedule and create templates for faculty to review secondary curriculum and track approval process.
• Coordinate and schedule meetings for supervisor as needed to expedite new and/or revised agreements with faculty and external secondary partners.
• Provide support to secondary partners in troubleshooting any issues that may arise.
• Maintain current and accurate listing of secondary Dual, EMC, and CTE liaisons.
• Collaborate with Registrar's office to ensure accurate processing of all incoming college credit earned in high school through formal agreements.
• Develop in collaboration with Supervisor and Registrar workflows to automate and streamline the intake and processing of college credits earned while in high school.
• Track formal agreements to verify with supervisor that they meet the state CTE mandates.
• Compose memoranda to secondary liaisons and distribute final agreements.

• Answers and transfers phone calls, screening when necessary.
• Greet and guide students and guests in ways that support the College's welcoming culture.
• Develops complex filing systems to maintain tracking of multiple projects as the liaison between academic staff and secondary partners.
• Broad knowledge of the college including strategic enrollment-retention initiatives, department policies, procedures, technologies, and operations.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summary reports of data when needed.
• Responds to and resolves administrative inquiries and questions.
• Coordinates and schedules events, meetings, and appointments for students, partners, and staff.
• Prepares agendas and schedules for meetings, records, and distributes minutes.
• Maintain accurate content on department webpages, assist with outgoing communications, assist Director with promotional materials.
• Assist with tracking of partner scheduling requests, runs reports, and collaborates with academic disciplines and program coordinators to assist with scheduling.
• Maintains inventory and ordering of office supplies, promotional giveaways and gear, promotional print and business cards, and submits facility work order requests.
• Maintains recording budget expenses and timely reporting.
• Performs other related duties as assigned.

• May provide daily prioritization of the work and/or assist with training of front desk student employees and other office professionals, when appropriate.

• Associate degree required.
• Three to five years of experience in an administrative role.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills, listening and responding appropriately, including proper grammar, and professional tone.
• Exemplary interpersonal and customer service skills.
• Self-Directed and willing to jump in to help students in need.
• Proficiency in various software applications is required, including productivity tools Microsoft Office, Teams, Zoom, and specialized software relevant to the position such as Adobe Creative Suite, CRM tools, Self-Service, Webpage maintenance, Bookings, and Colleague are preferred.
• Ability to work independently and collaborate effectively with team members for a healthy work environment.
• Problem solving, adaptability to learn new technologies, and flexible to changing priorities.
• Strong time-management skills necessary to be punctual, meet deadlines, readjust priorities, and plan their days for productivity.

• Five or more years administrative experience in the field of education
• Colleague experience

Posting Specific Question

Required fields are indicated with an asterisk (*).

• * In order to track our recruitment sources, please indicate how you became aware of the position vacancy?
  • Delta.edu
  • Indeed.com
  • Career Arc
  • MI Works / MI Talent Bank
  • HigherEdJobs.com
  • Michigan HERC Website
  • MLive (Grand Rapids Press, Flint Journal, Ann Arbor News, Jackson Citizen Patriot, Kalamazoo Gazette, Saginaw News, Muskegon Chronicle, Bay City Times)
  • Other

• If you selected "Other" above, please tell us where you heard about this posting.

  (Open Ended Question)

• * What have you done to further your knowledge about diversity? Have you included diversity in your professional development? How have you demonstrated what you have learned?

  (Open Ended Question)

Applicant Documents

• Resume

• Cover Letter

• Transcript 1

• Letter of Recommendation 1

• Letter of Recommendation 2

• Letter of Recommendation 3

• Professional Certifications or Licensures

• Transcript 2