Accounts Receivable Administrator - Collections - Grand Rapids MI
- Conduct timely follow-up on overdue accounts and outstanding invoices.
- Communicate with customers via phone, email, or letter to resolve payment issues and ensure timely collection.
- Document all collection efforts and escalate unresolved issues to management as needed.
- Record and process incoming payments, including checks, wire transfers, and electronic payments.
- Reconcile payments with outstanding invoices to ensure accurate accounts.
- Perform regular account reconciliations to ensure that all payments are correctly applied and accounted for.
- Investigate and resolve discrepancies between customer payments and accounts receivable records.
- Respond to customer inquiries regarding billing, payment status, and account balances.
- Assist customers in resolving any payment or billing issues, ensuring positive relationships.
- Prepare regular reports on aging accounts, outstanding balances, and collections progress for management.
- Assist with month-end and year-end closing processes by providing accurate accounts receivable data.
- Maintain accurate and up-to-date customer account records.
- Ensure compliance with company policies, legal requirements, and industry standards regarding invoicing and collections.
- Education: High School diploma or equivalent.
- Associate’s degree in accounting or finance, preferred.
- Experience: 1–3 years of experience in accounts receivable, billing, or a related financial role, preferred.
- Experience with accounting software (e.g., E-Auto) is preferred.
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office, particularly Excel.
- Primarily office-based, it involves sitting at a desk, using a computer, and handling documents.
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