Support Services Clerk

SUPPORT SERVICES CLERK

Part-TimeNon-Exempt

Reports to: Support Services Supervisor

Primary Duties & Responsibilities:

1. Perform all duties assigned in the ILS Module accurately and efficiently; problem solve patron and catalog issues.
2. Perform workroom duties and other tasks as assigned including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds returns and other materials from delivery; troubleshooting and maintenance operations of the AST System; answering main phone directing calls and making public address announcements as needed; registering cash check and credit card transactions.
3. Assist with opening and closing procedures for the Support Services Department.
4. Assist with the overall maintenance and orderliness of the Librarys collections display areas and department areas.
5. Adapt and respond to multiple priorities interruptions and demands; resolve problems in a positive manner.

Other Duties & Responsibilities:

1. Member of internal and external committees.
2. Enforce Library policies relevant to public use; respond to emergencies and provide support as needed; act quickly exercising good judgment.
3. Communicate effectively with patrons co-workers and professional colleagues.
4. Work positively and collaboratively across departments to accomplish departmental and Library goals.
5. Foster and promote diversity equity and inclusion in the workplace and the community.
6. Seek professional continuing education both organized and casual with a commitment to keeping services current and appropriate.
7. Perform other duties as assigned.

Job Qualifications & Skills:

1. High school diploma or equivalent required; Bachelors degree preferred.
2. Knowledge of alphabetical numerical and decimal systems of arrangement.
3. Proficient in MS Office Google Workspace internet browsers and other computer related technologies.
4. Excellent verbal written and interpersonal communication skills.
5. Dedication to public service and providing excellent customer service.
6. Strong organizational skills and attention to detail; ability to organize work set priorities and manage projects to completion.
7. Enthusiastic positive friendly self-motivated creative and approachable.
8. Strong obligation to confidentiality.
9. Ability to speak multiple languages helpful.
10. May require a valid Michigan drivers license based on assignment.

Working Environment:

1. May be required to: sit stand bend stoop crouch reach kneel and/or walk for extended periods of time; carry books boxes of books or objects weighing up to 50 pounds; push or pull wheeled carts with a total weight of up to 500 pounds; operate assigned equipment; pick up litter; spread ice melt; use the telephone keyboard computer mouse.
2. Evening weekend and some holiday hours are required.
3. This position requires the employee to be on site at the Library and does not offer any remote work opportunities.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. This is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. The employee must be able to perform the essential functions of the job satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent due hardship.

Hours: This is a year-round part-time position with permanent shifts on the following days at these set times. Candidates must be available to work the shifts as posted.

19 hours per week

• Sundays 12pm - 6pm
• Mondays 3pm - 9pm
• Alternating Fridays and Saturdays 11am - 6pm

Hourly Rate: $16.07 per hour

Benefits: This position offers sick time at the rate of one (1) hour for every thirty (30) hours worked.

Application:

• Only complete application packets (including a Cover letter Resume and Novi Public Library application ) will be considered. Incomplete application packets will not be reviewed.

• NPL applications available at offer dependent on results of a physical and background check.

• Send to:

Kristen Sullivan HR Specialist

Novi Public Library

45255 Ten Mile Rd.

Novi MI 48375

Deadline: Tuesday December 2 2025 at 5pm

Employment offer dependent on results of a physical and background check.