Customer service :Chemical Manufacturing (Burton)

About the Company

Genesee Polymers Corporation has management's commitment to be a world-class organization and a culture of excellence with the company’s focus on best practices and has created an environment for continuous improvement. Our quality system utilizes ISO 9001:2015 as its quality platform. We are a Chemical Batch manufacturer with over 45years in business.

About the Role

The Customer Service role involves providing customer service and resolving issues by offering solutions, explanations, and options. They will perform daily activities in the ERP and manage incoming orders from start to finish in a timely manner.

Responsibilities

• Processes both Domestic and Non-Domestic Orders using the current ERP System and Export System Softwares.
• Processes both Hazardous and Non-Hazardous orders. (DOT and IATA Training and Certifications are required.)
• Maintains GPC’s quality goals and objects related to Customer Service.
• Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
• Identifies and prioritizes problems and issues related to service area.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Maintain Customer files
• Schedule Freight for orders
• The company reserves the right to add or change duties at any time.

Qualifications

• Education: Bachelor's Degree or equivalent
• Experience in manufacturing office environment
• Experience: 4 years of related experience

Required Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to customers, supervisors, and employees of the organization.
• Excellent verbal and written communication.
• Highest level of Professionalism.
• Scheduling freight
• Service orientation.
• Critical thinking.
• Active listening.
• Planning and Organization.
• Attention to Detail.
• Initiative.
• Time Management.
• Analysis and Assessment.
• Experience and proficiency with computers and software including but not limited to: Word, Adobe Acrobat, Excel Spreadsheets, Outlook Email/Calendar, ERP experience preferred, CRM experience preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Preferred Skills

• Experience in a customer service role.
• Familiarity with ERP systems.
• CRM experience

Equal Opportunity Statement

GPC is an equal opportunity employer and is committed to diversity and inclusivity in the workplace.