Front Desk Associate
Job Description
Job Description
Benefits:
- Company parties
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
- Leadership opportunities
- Set schedule
- Competitive pay starting at $15 per hour
- Valuable work experience
- Flexible part-time scheduling
- Loves to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
Reports to : General Manager
FLSA Status : Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales / customer service techniques.
- Resolves customer concerns using a WOW! Customer Service.
- Greets parents and students as they report to the front desk.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Makes calls to resolve open account problems.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.
Certifications and licenses : CPR, First Aid and AED certification strongly preferred.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
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