FIELD SERVICE TECHNICIAN

Job Description

Job Description

Job Description: Position Objective

The role of Electric Utility Field Service Technician is to provide service and parts sales to the utility market with a focus in the Midwest region. This position will also lead internal and external training initiatives and provide customer support for all Electric Utility and utility sales and service needs.
Job Responsibilities:
•\tPerform field service work to equipment sold and serviced by Jack Doheny Companies. These functions or task could be performed in various weather conditions.
•\tTravel throughout the Midwest and possibly outside the region performing service work and training.
•\tPerform work in the Whitestown service facility as needed
•\tCommunicate daily with the Field Service Manager on service call status.
•\tAccurately and timely submit reports and work orders to the Field Service Manager.
•\tMaintain a well-organized and clean service truck.
•\tCommunicate and interact with the customer on repairs and service in a professional manner.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements:
•\tMust be insurable as a driver on the JDC insurance policy.
•\tMust be able to pass at DOT physical and obtain a DOT medical card.
•\tHigh School diploma or equipment.
•\tAbility to stoop, stand, bend, climb and / or crouch repeatedly during the day to perform needed tasks.
•\tAbility to work independently and as part of a team – self-starter.
•\tMust have own hand tools
•\tMust be able to read, write and understand English.
•\tMust be able to read and understand mechanical / electrical drawings and service manuals.
•\tMust be willing and able to travel as needed to conduct field service tasks and trainings. This could be out of the State of Indiana.
•\tMust be computer literate and have the ability to communicate via email and perform tasks needed to relay data.
•\tStrong mechanical background including hydraulic and electrical systems – field service experience preferred.
•\tMust obey the laws established by local, State and federal authorities. As well as the policies and procedures of JDC.
•\tAfter training the candidate must meet or exceed the required monthly financial goals set forth by the JDC Field Service Manager.
•\tBe very organized and detail oriented
•\tStrong communication and interpersonal skills (listening, verbal and written)
•\tAbility to meet deadlines
•\tProficient with Word, Excel, etc.
•\tAbility to learn our software
The Way We Work:
•\tWork and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC’s services and objectives
•\tAssist external and internal customers to serve their needs and take responsibility for continuously improving customer service
•\tFoster meaningful interaction among people through the exchange of information to produce understanding
•\tContinuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the JDC and its customers
•\tConsistently work toward the common good of the organization and encourage others to do the same
•\tConduct themselves at all times in a professionally appropriate and respectful manner
•\tApply the proper safety/security practices according to established protocols, guidelines, and policies.
The individual in this position will interact with employees and managers in other departments and locations at Jack Doheny Companies, Inc., dba Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give directions to other.