Customer Experience Manager

White Wolf Japanese Patisserie LLC
Clawson, MI

Job Description

Job Description

Key Responsibilities

Operations & Customer Experience
• Oversee all day-to-day non-kitchen operations including grocery retail, cashier team, customer service, and front-of-house presentation
• ORDER FULLFILLMENT
• Ensure exceptional customer experience through consistent service standards, cleanliness, organization, and hospitality
• Actively monitor customer flow, service speed, and overall guest satisfaction
• Resolve customer concerns professionally and promptly, escalating when necessary

Team Leadership & People Management
• Recruit, interview, hire, onboard, train, and schedule non-kitchen staff
Job Description CEM 26.01.22 DRAFT
• Lead performance management including coaching, feedback, corrective action, and terminations when necessary
• Build and maintain a positive, respectful, and accountable workplace culture
• Ensure appropriate staffing levels to meet operational demands and sales volume

Training & Development
• Implement and maintain training programs for customer service, cashier operations, grocery standards, safety, and brand expectations
• Ensure all team members are properly trained on SOPs, POS systems, policies, and service standards
• Identify training gaps and coordinate retraining or development plans as needed

Quality Assurance & Brand Standards
• Maintain food hall appearance, merchandising standards, signage, and customer-facing areas in alignment with brand guidelines
• Conduct regular quality checks to ensure product presentation, pricing accuracy, labeling, and cleanliness standards are met
• Support brand promotion efforts including in-store promotions, events, and customer engagement initiatives

Compliance, Safety & Inspections
• Serve as primary contact for health department inspections, regulatory agencies, and compliance visits related to non-kitchen operations
• Ensure compliance with local, state, and federal regulations, company policies, and safety standards
• Maintain documentation related to inspections, corrective actions, and compliance follow-ups

Administrative & Reporting
• Oversee scheduling, timekeeping, attendance tracking, and labor controls for non-kitchen teams
Job Description CEM 26.01.22 DRAFT
• Monitor operational metrics such as sales trends, labor costs, customer feedback, and service performance
• Communicate operational updates, challenges, and improvement opportunities to senior leadership

Qualifications
• 3–5+ years of management experience in food service, grocery retail, food halls, or hospitality
• Proven experience leading teams, managing schedules, and overseeing daily operations
• Strong customer service orientation with the ability to handle high-volume environments
• Working knowledge of labor laws, safety standards, and regulatory compliance
• Experience interacting with health departments or regulatory agencies preferred

Skills & Competencies
• Strong leadership, communication, and conflict-resolution skills
• Excellent organizational and time-management abilities
• Detail-oriented with a focus on consistency and quality
• Ability to multitask, prioritize, and make sound decisions in fast-paced settings
• Comfortable coaching, disciplining, and developing team members

Work Environment & Schedule
• Full-time, salaried position
• Schedule includes evenings, weekends, and holidays as required by business operations
• Requires extended periods of standing, walking, and active floor supervision

Other Duties
Perform other duties as assigned to support the overall success of the food hall and organization

Posted 2026-03-27

Recommended Jobs

Heavy Duty Truck Technician

D. D. Wind Trucking, Inc.
Grand Haven, MI

Job Description Job Description JOB DISCRIPTION * Pay up to $45 per hour (based on experience) * First shift position 40 hours per week (overtime available) * Annual Tool Allowance * Great …

View Details
Posted 2026-05-17

BSA Specialist

Community Choice Credit Union
Jackson, MI

Job Description Job Description BSA Specialist Compensation starting at $57,000 annually! Sponsorship: This position is not eligible for immigration sponsorship. Protect Our Members. S…

View Details
Posted 2026-06-09

Class A Solo Driver (Dedicated Lanes)

Pure Freight Lines
Lansing, MI

Job Description Job Description PURE FREIGHT LINES is looking for experienced Class A CDL Drivers OTR drivers DEDICATED LANES JUST OPENED! LIMITED SPOTS - APPLY NOW BEFORE THEY’RE GONE! Jo…

View Details
Posted 2026-06-19

Retail Stores - Risk Associate

Aritzia
Troy, MI

THE DEPARTMENT Our Enterprise Risk Management department is responsible for minimizing loss while respecting people, brand and operations. THE OPPORTUNITY With a special focus on merchandise…

View Details
Posted 2025-08-13

Production / Line Worker

JVIS
Farmington Hills, MI

JOB RESPONSIBILITIES: • Spraying adhesive on to parts. • Preform any general operations of Flocking. This mainly includes blowing nylon flock onto specific parts that have adhesive on them. • G…

View Details
Posted 2026-06-09

Account Associate - State Farm Agent Team Member

Chad Heeter - State Farm Agent
Marshall, MI

Job Description Job Description Benefits: ~ Hiring bonus ~401(k) matching ~ Bonus based on performance ~ Competitive salary ~ Flexible schedule ~ Opportunity for advancement ~ Paid …

View Details
Posted 2026-04-17

Produce Prep Associate - Full Time

Nino Salvaggio International Marketplace
Bloomfield Hills, MI

Job Description Job Description Nino Salvaggio is currently looking for a Produce Prep Associate for our Bloomfield location. RESPONSIBILITIES: Observe all Company policies and procedures…

View Details
Posted 2026-06-09

Janitor SCA1

Gesher Human Services
Detroit, MI

Job Description Job Description DEPARTMENT: SCA-985 SUPERVISOR: Site Manager Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the com…

View Details
Posted 2026-05-29