Customer Service Agent Support

Job Description

Job Description

Seeking a Customer Support Rep onsite in Fremont MI

Start Dates: ASAP

Length: At least until Q4/End of the Year - Potential for Hire

Location: | Fremont, MI 49413

Shift : 8:45am-5:30pm - 45 min lunch // 2-15 minute breaks *Must be flexible to stay later if they are on a call when the queue shuts down at 5:30pm

Training:

2-3 weeks of training until they get to the point where they feel comfortable

Side by side calls and assistance with learning the system

Manager(s) want to be sure they are confident and comfortable as the Agents know their stuff that are calling in

Pay Rate: $16/hr

Position Details:

• Answer phone calls from agents and back office staff
• Assist with a multitude of questions pertaining to policy, admin, claims, etc
• Assist with logging into the portal and entering in an application for the agent/customer calling in (2nd part of the job - will train up to this)

What You Need to Know:

• Must be comfortable working in a call-center setting
• Must have thick skin, be confident in ability, and be able to de-escalate calls quickly
• Must be proficient within MS Office
• Insurance knowledge is a plus

Additional Details:

• Call volume is 40-60 calls per day on average
• Free Starbucks!!

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.