Customer Support Engineer

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Customer Support Engineer. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Job Summary:
We are seeking an experienced Customer Support Engineer to act as a critical link between our manufacturing facility and the customer plant. This role focuses on ensuring seamless communication, technical support, and problem resolution related to product quality, particularly in wiring harness or automotive systems. The ideal candidate will manage technical issues, analyze non-conformance's, and maintain strong relationships with our customers to help drive product quality and satisfaction.

Responsibilities:

• Serve as the primary liaison between the customer plant and the manufacturing facility.
• Re-verify parts and input data into the computer system, including the Incident Reporting System (IRS).
• Perform first-level analysis of non-conformance issues and coordinate containment and corrective actions.
• Expedite non-conforming materials back to the manufacturing facility same day.
• Maintain and verify product test equipment.
• Develop customer relationships within the plant to improve products and support business growth.
• Monitor and negotiate global customer return parts per million (PPM) rates.
• Provide technical support and a thorough understanding of systems and processes.
• Prepare and submit weekly trip reports.
• Coordinate and support special event activities as needed.
• Communicate ongoing technical and quality concerns clearly with both customers and internal teams.

Requirements:

• 6-10 years of related work experience, preferably in automotive or wiring harness environments.
• Highly organized with excellent written and verbal communication skills.
• Strong computer skills, including proficiency with Excel, Word, and email.
• Experience analyzing technical problems and implementing solutions.
• Ability to build and maintain professional relationships with customers and internal teams.
• Ability to act quickly and effectively under pressure, particularly when addressing urgent quality issues.
• Experience working with technical reporting systems and conducting root cause analysis.
• Automotive industry experience is required; wiring harness experience is highly preferred.

Benefits
As a Customer Support Engineer with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [email protected] or fill out this form to request accommodations.