Hospitality Valet Manager

Job Description

Job Description

We are seeking a driven and service-oriented Hospitality Valet Manager to support daily operations at a hotel-based valet location. This role is ideal for someone with a hospitality mindset who thrives in fast-paced environments, enjoys developing teams, and has a strong focus on operations, financial accountability, and customer service.

Location: Detroit, MI 48216
Schedule: Full-time, includes evenings, weekends, and holidays as needed
Pay Rate: $70,000 – $80,000 base

Duties:

• Oversee day-to-day valet operations for hotel property, ensuring service, safety, and performance expectations are met

• Manage, train, and develop on-site team members, including Assistant Managers, Shift Leads, and front-line staff

• Monitor and respond to guest service metrics and team performance data

• Lead team meetings, enforce safety protocols, and maintain compliance with company policies

• Handle scheduling, payroll approvals, and timecard compliance in coordination with internal HR/payroll teams

• Conduct audits and ensure operational procedures are followed consistently

• Address and investigate any safety issues, claims, or incident reports promptly

• Build and maintain a strong working relationship with hotel leadership and property contacts

• Analyze market trends and adjust service delivery and staffing levels as needed

• Assist in budget planning and monitor location-specific revenue and expense targets

Requirements:

• Minimum 1 year of management experience, preferably in hospitality, service, or valet environments

• Strong Excel and MS Office skills (formulas, reporting, payroll tracking)

• Experience working in a customer-facing role with high service expectations

• Valid driver’s license

• Strong leadership, communication, and interpersonal skills

• Comfortable working outdoors in various weather conditions

• Ability to lift up to 50 lbs, stand/walk for extended periods, and physically assist with vehicle movement if needed

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at [email protected]. Include the nature of your request and your contact information, and we will be happy to assist you.

Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.