Customer Service Representative

Job Title: Customer Service Representative

Job Description

The Executive Liaison team is dedicated to addressing escalated customer concerns that go beyond the capabilities of the tier 1 & 2 contact center. This team manages GM's most at-risk customers following vehicle sales. They are responsible for evaluating cases to determine urgency and the most suitable method of follow-up, which may include email, text, or phone calls. Additionally, the team plays a crucial role in preventing buybacks and mitigating customer concerns to reduce dealership liability.

Responsibilities

• Handle escalated customer concerns beyond the tier 1 & 2 contact center.
• Evaluate cases to determine urgency and appropriate follow-up methods.
• Communicate with customers via email, text, or phone as required.
• Prevent buybacks and mitigate customer concerns to alleviate dealership liability.

Essential Skills

• Critical thinking and problem-solving.
• Excellent customer service skills with a focus on soft skills, proactive resolution, and de-escalation tactics.
• Advanced problem-solving and decision-making skills.
• Excellent written and verbal business communication.
• Ability to demonstrate empathy and tenacity in customer interactions.
• Strong organizational skills and multitasking ability in a fast-paced environment.
• Self-starter who excels independently within a diverse team.
• Passion for vehicles and the automotive industry.

Additional Skills & Qualifications

• College degree (B.A./B.S.) or equivalent industry-related experience.
• Experience in providing customer service through various channels such as phone, live chat, and written correspondence.
• Background in customer service, retail, or sales is preferred.
• Internet-savvy with knowledge of multiple computer platforms, browsers, and operating systems.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Warren,MI.

Application Deadline

This position is anticipated to close on Oct 23, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.