Senior ProCare Customer Excellence Representative - Hybrid - Starting at $24.54
Shift: Monday - Friday 10:30am-7pm
What you will do -
Provide phone and email support for inquiries from sales teams and healthcare professionals.
Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.
Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.
Offer after-hours support as needed, depending on call volume or workload demands.
Present daily management tier 1 metrics to IOCE team
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Critical thinking and ability to solve problems within defined procedures to create the best outcome for our customer
Takes on additional workload and responsibilities while maintaining quality and efficiency
Flexes to phone/email teams as needed
Provides new ideas for continuous improvement and displays leadership by taking on project/support roles
Shows up to work with a positive attitude and contributes to culture of engagement while demonstrating Stryker values
What you need -
Required -
3+ years of relevant experience
Experience/exposure to Microsoft Excel preferred.
Demonstrated experience in handling customer escalations and de-escalation techniques.
High School diploma or equivalent
Preferred -
Proficient level of expertise in SAP, Salesforce, and case creation.
Associates degree
Pay rate will not be below any applicable local minimum wage rates.
$24.54 - $33.68 USD Hourly
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