Medical Secretary
- Compiles and records medical charts, reports, and correspondence.
- Answers telephone, schedules appointments, and greets and directs patients, salespeople, and visitors.
- Instructs new patients in completion of medical history and information forms. Confirms patients' insurance eligibility with insurance companies.
- Call insurance companies for pre-authorization and pre-certification for procedures and high-end medications administered in the office.
- Coordinates with the primary care physician offices for HMO referrals and test/medications that need to be administered in the PCP office.
- Accesses hospital software to retrieve patient information for admissions, surgical consultations, test results and ER reports and then scans them into the electronic medical files.
- Responsible for tasking nurses with phone call problems requiring action by nurses and possible physician responses.
- Responsible for accepting co-pays and patient account payments during clinic and posting them to the patient’s electronic medical record file.
- Responsible to batch out clinical work and any changes to the patient’s data ensuring this information is communicated to the billing company so records can be updated daily.
- Responsible for appointment reminder phone calls 24 hours before the appointment as well as communicating co-pays, test results, CD Rom’s, payment on accounts and referrals that are due at the time of the visit.
- Performs other position related duties as assigned.
- Certification in Front Office Administration preferred.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong problem-solving skills.
- Knowledge in healthcare systems operations such as EMR.
- Skill in using computer programs and applications including Microsoft Office.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work independently and manage multiple deadlines.
- Knowledge of medical terminology.
- Types no less than 55 wpm.
- Complies with HIPAA regulations for patient confidentiality.
- High School Diploma or equivalent required.
- Graduate from a vocational or technical school or Associates Degree preferred.
- 1-3 years’ experience in a in a physician office setting preferably within the urology specialty.
- N/A
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