Sales Associate (PT)

Chicos FAS
Birch Run, MI

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES: Drive for Results

  • Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
  • Participates in visual directives including monthly store sets and sales floor maintenance.


Customer Experience:

  • Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
  • Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
  • Signs up clients for reward program.
  • Builds and maintains a solid customer following through clienteling and wardrobing.
  • Knows current product fit and style assortment offerings in store and on-line.
  • Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.


Operational Excellence:

  • Supports replenishment activities that keep the store full and abundant.
  • Assists with locate fulfillment.
  • Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
  • Assist with boutique cleanliness and organization

Teamwork and Growth:

  • Promotes an inclusive, collaborative approach to problem solving.
  • Seeks personal developmental opportunities and readily solicits feedback.
  • Other duties as assigned.


This position may be found in multiple brands. Some duties may vary from brand to brand.

COMPETENCIES:

  • Culture Living: the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
  • Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Courage: Stepping up to address difficult issues, saying what needs to be said.


QUALIFICATIONS:

  • High School diploma or equivalent.
  • Retail or sales experience preferred.
  • Excellent customer service skills.
  • Able to learn or adapt to technology provided by the company.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Able to communicate with customers, Associates, and Management.
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.


PHYSICAL REQUIREMENTS:

  • Constant Walking/Standing- 67-100% of 8-hour shift.
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
  • Frequent Climbing- 34%-66% of 8-hour shift.

Posted 2026-03-03

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