Collections Specialist

Job Description

Job Description

The Accounts Receivable (A/R) Collections Specialist position ensures timely payments, collections, and financial reporting on each of our accounts while maintaining the highest accuracy and integrity.

Collections Specialist Summary:

The collection specialist is responsible for maintaining the accounts receivable aging. This entails a combination of emailing and phone calls to the properties when payments are not received in a timely manner. They work in conjunction with the Accounting Department Manager and the Accounts Payable Manager whenever every effort has been exhausted and the problem has to be escalated to a brand Rep or external collections. Collections are broken into two equal sections; one being financial collections and the other points collections.

General Duties/Responsibilities:

• Track the status of each assigned account through the utilization and cross-referencing of internal systems.
• Review hotel contracts to verify financial agreements' terms and conditions.
• Contact hotel representatives to obtain, verify, and update account information when necessary.
• Contact hotel representatives to gather payment status updates and collect outstanding payments.
• Enter key data of financial transactions daily into databases and spreadsheets.
• Reconcile customer accounts in a timely manner.
• Provide accounting assistance and training support to other department team members.
• Maintain correspondence records, either via phone or email outreach.
• Function in accordance with established standards, procedures, and applicable laws.
• Perform all daily duties as assigned by Supervisor(s).

Required Skills/Abilities:

• Basic understanding of clerical and administrative procedures.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Excellent organizational and time management skills.
• Ability to solve problems as they arise and maintain confidentiality.
• Proficient in Microsoft Office Suite or similar software, such as QuickBooks – Desktop.
• Familiarity with basic bookkeeping procedures and financial transaction requirements.

Education and Experience:

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.
• 1-2 years of prior experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must see in normal visual range, with or without correction.
• Must hear in the normal audio range, with or without correction.
• Must be able to handle stressful situations and maintain strong mental acuity.
• Must be able to adequately move around the office setting, with or without correction.

About Traveling Teams Inc:

Over 25 years ago, Traveling Teams Inc. was founded on the simple concept of service. We decided from the beginning that we would only serve youth sports and, now, we are the leading youth sports housing provider in over 800 markets throughout North America and some parts of Canada. We have forged lasting relationships with all major national hotel brands, CVBs, event holders, and sports commissions. Through these relationships, we have proven successful in managing the volume and prestige of any event. As the Company evolves, we will continue to invest in state-of-the-art technology and always keep remarkable service at the forefront of our vision and model.

Monday - Friday, in office, 9 a.m. - 5:30 p.m. (40 hours/week)