Case Manager Supervisor

I. JOB SUMMARY

As part of the treatment team, the Case Manager Supervisor plans, directs, and coordinates the activities of the Case Managers within the youth housing community programming; oversees the Case Management team to ensure it meets agency expectations and goals; ensures the Case Management team maintains compliance with agency and/or grant requirements; assesses Case Management needs, develops goals and ensures that the Case Management team has a cooperative working relationship with all of the programs that they serve and, overarching, within the agency itself; supervises assigned staff and assists them in their job duties.

II. DUTIES & ESSENTIAL JOB FUNCTIONS

• Manage Case Management team to ensure it operates within the rules, regulations and guidelines set forth by the agency, HAND expectations and COA.
• Establish and oversee administrative procedures to meet objectives set by the program director and senior management in each program; participate in developing department goals and objectives.
• Establish and maintain Case Management systems, records, and reports; recommend new approaches, policies, and procedures for continual improvement of Case Management services.
• Supervise assigned staff and volunteers to ensure that they are functioning within the requirements of their job duties; provide guidance, training, assistance, and support to staff when needed, including planning, performance management, professional development, adjusting workloads as necessary, and addressing and resolving complaints to create a climate of teamwork and motivation.
• Act as expert for external partners; work with the program director regarding Case Management or program licensing/certification rules, relicensing, complaints, and rulings to ensure ongoing compliance with all agencies, licensing, contractual, and legal obligations and requirements.
• Operate within the guidelines of the Employee Handbook, program’s Operations Manual, Policies and Procedures and grant guidelines.
• Demonstrate commitment to the social sector with a passion for MCHS’s mission and vision.
• Other duties as assigned.

III. Basic Competencies

Education and Experience:

• Bachelors degree in Social Work, Counseling or Psychology from an accredited college or university; and
  • Three (3) years of experience in a child caring institution.
• Masters degree in Social Work, Counseling or Psychology from an accredited college or university; and
  • Two (2) years of experience in a child caring institution.
• Possession of a certified full license for the State of Michigan.

Knowledge Requirements :

• Computer and software applications (Windows, MS Office, Internet applications, etc.) necessary to perform the duties of the position.

Skills and Abilities Needed :  

• Demonstrate leadership.
• Motivate, develop, and direct people as they work; identify the best people for the job.
• Manage time and multiple priorities; meet deadlines.
• Effectively communicate verbally and in writing.
• Relate to youth and gain their respect and confidence.
• Perform behavior management techniques to control aggressive behavior.
• Establish and maintain effective working relationships with employees, other agencies, and the public.
• Exercise professional judgment in making decisions.
• Handle sensitive and confidential situations and documentation.
• Attend and conduct agency training and maintain necessary certifications and licenses.
• Maintain a Michigan driver’s license and driving record that allows the operation of an agency or personal vehicle for agency business or to transport clients as needed.

IV. Job Setting

The work environment described here is representative of that which an employee will typically encounter during a normal shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work locations vary from office environment to personal residences and public locations such as courts, including outdoor settings during all types of Michigan weather.

V. Other Information

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge, skill and ability typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is not an employment contract. Our agency reserves the right to modify job duties or job descriptions at any time. F urthermore, this description is a summary of the responsibilities, duties, skills, experience, abilities, and qualifications associated with this position. It is not an exhaustive list and may be changed at any time at the discretion of the CEO. Employment is still considered at-will in which MCHS or the employee may with or without notice, with or without reason terminate employment. MCHS reserves the right to modify job duties or job descriptions at any time.