ServiceNow SME
- Serve as a ServiceNow Knowledge Management Specialist, responsible for analyzing, organizing, and optimizing how information is captured, shared, and applied across the program.
- This role supports knowledge continuity, operational efficiency, and informed decision-making by aligning knowledge management practices with business needs and program goals.
- Maintain and curate the knowledge base, ensuring it is up-to-date and useful.
- Document problems, solutions, and communication scripts.
- Enhance self-service options and FAQs.
- Ensure accuracy and currency of knowledge base materials.
- 4 years of related work experience is required.
- Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
- Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
- The ability to obtain, and maintain, a Public Trust clearance is required
TCS201, T3, Band 6 EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary
$ 115,000.00 Maximum Salary
$ 130,000.00
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