CNS Coordinator

Job Description

Job Description

Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO)
• Company Vehicle Program
• Flexible Work Schedule
• Mentorship Culture
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Mileage Reimbursement
• Cutting Edge Technology

Responsibilities

The Care Navigation Services (CNS) Coordinator is responsible for knowing multiple areas of the Care Navigation team, including but not limited to: accurately and properly entering all new patient information after basic demographic information is entered by the Customer Service department; tracking and communicating a daily disposition for all patients in an acute or post-acute rehabilitation setting; preparing reports; and approving CCM and CPO minutes. Responsibilities are completed with limited supervision and may involve medical and social service activities and correspondence. This position requires initiative, creative problem resolution, accurate data entry skills, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role, you will:

• Accurately enter all clinical patient information into the electronic medical record.
• Use resources available to the practice for appropriate patient sharing platforms to obtain or search for any missing patient diagnosis, surgical, past medical family social history, and/or allergy information.
• Contact patients, families, or facilities to obtain any missing patient history information.
• Obtain all durable power of attorney, guardianship, do no resuscitate, all required consent forms, and other pertinent forms related to legal decisions or decision makers.
• Attach all pertinent forms to patient chart accurately following standard operation procedures for documentation labeling.
• Complete workflow in a timely fashion related to obtaining outstanding patients documents, forms, or offering patient portal to patients or authorized representatives.
• Alerts schedulers to Hospital Discharge for follow up with necessary TCM visits.
• Provides patients or families with provider biographies and answers any questions regarding the patient's first visit with a Physician Services provider.
• On-boards all new patients or families to ensure the patient and/or family understand any additional requirements or needed forms.
• Communicating with patients and families, including answering program telephone.

Required Qualifications

• High School Diploma or GED
• Minimum one year in the medical field, medical office experience, or related position
• Ability to operate computer equipment, fax, and photocopy machines necessary
• Must be proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Excellent verbal and written communication skills
• Strong grasp of medical terminology

Desired Qualifications

• Associate degree
• Experience with geriatric population and/or caregivers
• Registered Medical Assistant or Certified Nursing Assistant

Location

• Home Office: one of the following
  • 801 Rosehill Road, Jackson, MI 49202
  • 4760 Fashion Square Blvd, Saginaw, MI 48604

Hours

• Office hours: 8:00 AM – 5:00 PM, Monday through Friday
• Weekend Rotation

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.