Engineer, Service Parts
- Assess engineering changes for serviceability risks or impacts.
- Own the service part release process in the Product Information Management (PIM) system.
- Populate required attributes on service parts for part catalog readiness.
- Manage supersessions, cancellations, and transitions in the part catalog.
- Follow formal workflows to release, update, or remove parts with correct timing.
- Create and author Service Change Requests (CRs) in PLM for service-only parts, kits, and tools.
- Act as the primary point of contact for Slate Agents to address part‑related customer issues.
- Resolve issues such as incorrect catalog listings, missing parts, applicability errors, or incorrect data.
- Work cross‑functionally to implement catalog fixes and prevent reoccurrence.
- Assist supply chain in identifying alternates, supersessions, or engineering-valid replacements.
- Resolve backorders caused by catalog or data issues.
- Ensure service metadata and catalog structure support accurate demand and availability.
- Bachelor's degree in Mechanical Engineering, Automotive Engineering, Automotive Technology, or a related field is preferred, but not required. Equivalent technical training or relevant experience will also be considered.
- 5+ years of relevant experience in service parts, engineering support, or product lifecycle management is required.
- Technical foundation in automotive service parts, with some engineering experience.
- Experience with PLM, PIM, ERP, or other structured data systems (Windchill, NetSuite, etc.).
- Strong understanding of BOMs, engineering drawings, and product change processes.
- High attention to detail with an emphasis on accurate data and clean structures.
- Excellent communication skills and the ability to collaborate across engineering, service, supply chain, and customer support.
- Problem‑solving mindset with the ability to diagnose issues quickly and provide clear, actionable solutions.
- Highly adaptable, excelling in fast-paced start-up and new model launch environments.
- A proactive drive to prevent future issues, not just fix current ones.
- Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
- Must have the ability to travel (up to 10%).
- Must have the ability to lift up to 35 pounds.
- Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
- Safety First
- Delight Customers
- One Team
- Relentless Improvement
- Fast, Frugal, and Scrappy
- Respectful Collaboration
- Positive Legacy
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