AAA Insurance - Customer Service Representative
Job Description
Job Description
Benefits:
- Commission and Bonus Opportunities
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Tuition assistance
- Employee discounts
- Parental leave
Waterford, MI **$2,000 Bonus For Current AAA/Meemic Experience ** (To be paid after 90 days of employment) We're a growing AAA Insurance agency looking for a licensed insurance professional who wants great clients, a supportive team, and a positive office culture. This is not a call center. No micromanaging. No corporate red tape. Just a team that works hard, supports one another, and enjoys coming to work. Life happens. We believe in flexibility, open communication, accountability, and treating people like adults. *Must have P&C license to be considered for this position. This is an in-office position located in Waterford, Michigan. Remote work is not available at this time. What You'll Do
- Service auto and home insurance clients
- Handle policy changes, billing questions, and coverage reviews
- Quote and follow up on new business opportunities
- Build strong client relationships and improve retention
- Identify additional coverage needs and make recommendations when appropriate
- Refer life insurance opportunities to our licensed specialists
- Active Michigan Property & Casualty License required
- Insurance agency experience strongly preferred
- Strong communication and customer service skills
- Comfortable discussing coverage options and making recommendations
- Organized, dependable, and able to manage your workload independently
- Must have a positive attitude, sense of humor, and team-first mindset
- Ability to remain calm and professional during difficult customer interactions
- Comfortable working in a fast-paced environment where priorities can change throughout the day
- Full-time schedule, Monday through Friday, 9:00 AM 5:00 PM
- Office closed daily from 1:00 PM 2:00 PM for lunch
- Competitive salary plus commission and bonus opportunities
- Health insurance benefits
- Paid holidays and PTO
- SIMPLE IRA with employer match
- Ongoing training and professional development
- A supportive, low-drama work environment where your contributions are valued and recognized
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