HVAC Service tech

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Health insurance
• Paid time off
• Training & development

The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the companys values during every customer interaction.

Key Responsibilities

Service & Repair

• Diagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.

• Perform routine maintenance and system tune-ups.

• Verify system performance through testing, measuring, and adjustments.

• Follow company-approved diagnostic processes and service procedures.

Customer Communication

• Clearly explain findings, recommended repairs, and options to customers in an easy-to-understand way.

• Provide accurate quotes and obtain approval before performing work.

• Maintain a professional appearance and represent the company with integrity.

Documentation & Reporting

• Complete service tickets, checklists, and job notes accurately.

• Record part usage, labor hours, and equipment details.

• Use company software for scheduling, invoicing, and reporting.

Safety & Compliance

• Adhere to all safety protocols, industry standards, and local/national codes.

• Properly handle refrigerants and maintain EPA compliance.

• Maintain clean and organized tools, service vehicle, and workspace.

Team Collaboration

• Communicate effectively with dispatchers, managers, and other technicians.

• Participate in on-call rotations as required.

• Attend training sessions to stay current with new technologies and products.

Qualifications

Required

• 2+ years of HVAC service experience (or equivalent training).

• EPA 608 Certification.

• Valid drivers license with a clean driving record.

• Strong troubleshooting and mechanical skills.

• Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).

• Experience with smart thermostats, zone systems, and advanced diagnostics.

• Strong customer service skills and professional communication.

Competencies

• Technical proficiency and mechanical aptitude

• Problem-solving and critical thinking

• Customer-focused mindset

• Time management and punctuality

• Attention to detail and accuracy

• Ability to work independently and as part of a team

Work Environment & Schedule

• Field-based position with travel between customer homes/businesses.

• Full-time role; may include evenings, weekends, or on-call rotations.

• Use of company vehicle, tools, and mobile devices.